Remote Support Software for Mac

Bomgar™ enables you to respond to any support need from your own screen. Bomgar virtually eliminates geographic boundaries by allowing you to solve the majority of remote support tasks during a simple remote access session. With support for Mac, Windows, Linux, Windows Mobile and Blackberry in ten different languages, the support possibilities for your helpdesk are almost limitless.

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Cross-Platform Support – a Growing Need

Mac is fast becoming a prominent desktop choice for many enterprises, especially in the fields of education and design. That's why Bomgar™ enables you to support any Mac just as easily as a Windows PC.

System Specifications:

IT representatives' local computer:
• Mac 10.4 - Snow Leopard
• Windows 2000 - Win 7 or Server 2003 & 2008
• SUSE Enterprise Desktop Linux
• Browser of your choice (IE, Firefox, Opera)
• Internet connectivity (T1, cable, ISDN, or DSL)

Customers' supported computers:
• Mac 10.3.9 - Snow Leopard
• Windows 95 - Win 7 or Server 2003 & 2008
• SUSE, Ubuntu, RedHat, or Fedora versions of Linux
• BlackBerry 4.3 and up
• Windows Mobile 5 for Pocket PC, Pocket PC Phone Edition,
or Windows Mobile 6 Classic or Professional
• Internet connectivity (dialup, T1, cable, ISDN, or DSL)

How Remote Support with Bomgar™ Works

How does Bomgar enable remote support of your entire enterprise? Although firewalls block incoming traffic, they do allow outbound traffic. Bomgar enables secure remote desktop control of PC, Mac, Linux, Windows Mobile, and Blackberry systems when both the technician and the end-user send outbound traffic through the Bomgar Box. This means a technician can provide instant support to practically any computer world-wide.

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