Jump Zone Proxy

Remote Support for Locked-Down Networks

Jump Zone Proxy enables off-network support technicians to connect to systems on remote, locked-down networks. It
does this by using a Bomgar Jumpoint - a node installed on a remote network - to proxy connections for clients on the
network that do not have a native internet connection, only allowing traffic to the Bomgar appliance.

Secure Remote Access

Administrators can enable Jump Zone Proxy whenever they install or configure Jumponts. Which ports the Jump Zone Proxy uses and which IP ranges can access it can all be defined in a simple wizard.

Once enabled, managers can report on and view videos of support sessions performed through Jump Zone Proxies.

Integrated Access Control

When technicians use legacy remote control tools or go onsite for support, your support organization loses visibility into the support process and risks compromising data security.

With Jump Zone Proxy, support technicians access locked-down systems in remote networks by Jumping to them from the Bomgar Representative Console.

Because Bomgar integrates with identity management protocols, such as LDAP and Active Directory, the centralized access control used for all remote support sessions also applies to those that take place on remote locked-down networks.

Additional Security Measures

In addition to enabling integrated access control and a detailed audit record, Jump Zone Proxy includes additional security perameters.

Administrators can determine which support technicians or groups can use Jump Technology, and which remote networks they can access. They can set expiration dates on Jumpoints, too. Ultimately, technicians can only access remote systems if they know the login credentials on the individual systems themselves. Jump Zone Proxy satisfies the needs of the most security-conscious organizations without making remote access a cumbersome process.

Centralized Audit Record

Using Bomgar to support systems on remote, locked-down networks also has implications for your audit trail.

Not only does Bomgar require every support session to pass through multiple layers of stringent security, it creates a detailed record of every session, too, including annotated videos.

If systems in a remote network have been locked down to increase security, then there’s no more secure way to support them than with Bomgar.