We've designed Bomgar™ remote desktop software with a number of visually customizable elements. These visual customizations give your clients a cohesive experience whenever they interact with you.
• Fully customize and brand the support-request web page and chat window to look like the rest of your website.
• Create pre-built chat messages for efficient and accurate responses to frequent questions.
• Display a fully customizable pre-session agreement and uninstall message to put your clients at ease before and after a remote computer access session.
• Display and modify the queue alert, which customers will see while they are waiting on the support rep to take their remote computer off the queue.
• Give customers a copy of the complete chat transcript and/or a Flash™ recording (.flv) from their remote computer access session.
• Interview customers and support reps at the end of each session with customizable exit surveys. |
• Import user accounts from your company directory with LDAP and RADIUS integration
• Create unlimited remote desktop software user accounts with our concurrent licensing model.
• Group representatives into support teams according to specialization or skill
• Direct clients to the right support team with customizable remote PC access queues
• Assign unique privileges to individual reps or support teams
• Customize reporting data from remote software support sessions with the reporting API
• Prevent unknown users from connecting by requiring clients to use session keys |
