Embassy

Secure Vendor Access

The Bomgar administrator can control the vendor’s access
to the Embassy by adding vendor accounts manually. Then the admin can assign security parameters to the Embassy, defi ne which systems can be accessed through the Embassy, and manage vendor settings and permissions. Some of these parameters include:

• Whether file transfer is enabled – and if so, which directions
• Whether a vendor rep can share a session with your internal support staff
• Whether the vendor’s access enables full remote control or view only
• Whether the vendor must request application-specific control from the end-user

A Complete Audit Trail

The Bomgar administrator can monitor and report on vendor activity within each Embassy historically or in real time.

• Video recordings of every remote support session enable the administrator to audit every click and keystroke of every vendor technician. Embassy logs:
• Which vendor rep accessed which remote system
• When the remote access took place and how long it lasted
• What happened during each session (fi les transferred, settings changed, screen sharing, command line sessions, chats with the user, etc.)

A Consolidated Solution

Bomgar enables your vendors to support any remote system,
whether a Mac laptop on a WiFi hotspot or an unattended Linux server. In addition to computers, Bomgar also enables support of BlackBerry and Windows Mobile smartphones and command line driven network devices. With Bomgar’s Embassy, you can give your vendors access to:

• Windows 95-Vista, Server 2003
• Mac 10.4 and 10.5
• Ubuntu, CentOS, Fedora, & SUSE Linux Enterprise Desktop
• BlackBerry & Windows Mobile Handheld Devices
• Network Devices (SSH & Telnet)
• Systems both inside and outside the fi rewall
• Both attended & unattended systems