In a field where the understaffed, overworked IT helpdesk is the norm, being able to deal with technical issues quickly is a must. Students, faculty, and staff can be dispersed across campus or across the world, with a variety of different operating systems and network topologies. And, no matter how proficient in their given fields, many professors and students are simply not computer savvy.
Bomgar™ help desk support software enables you to create a remote desktop connection to any Mac, Linux or PC anywhere in the world in about 10 seconds. Bomgar™ remote control software enables you to gain remote control of a system's screen, mouse, and keyboard with only a three-click connection process. And because all session traffic travels outbound through firewalls, you can support customers all over the world while leaving firewalls intact.
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