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Virtualizing Support IDC Whitepaper • "IDC believes that enhancing the support services organization will result in higher productivity and more satisfied customers" • "A virtual support services staff can more effectively deploy personnel with deep techinical skills because technicians can be virtually deployed to where the problem is regardless of their physical locations." • "After implementing the Bomgar solution, employee utilization grew by more that 300%", Information Technology Inc.
Product Information	User's Guides	Best Practice Guides
Bomgar Box Product Information \| > Jump Technology for Unattended Remote Access \| > Selecting the Bomgar Box for Your Business \| > Choosing the License Type for Your Appliance \| > Integration Options \| > New Features in Bomgar 10.1 \| > Detailed Look at Bomgar 10.1 \| > Symantec Security Assessment \| > Symantec Secure Deployment Guide \| > Go to Whitepapers & Case Studies \| >	Bomgar Software Administrative User's Guide \| > Support Representative User's Guide \| > Jump Technology \| > Bomgar B200 B200 Getting Started Guide \| > B200 Appliance Guide \| > Bomgar B300 B300 Getting Started Guide \| > B300v Getting Started Guide \| > B300 Appliance Guide \| > B300 Failover Configuration \| > B300 Hard Drive Replacement\| > B300 Power Supply Replacement\| >	Security Providers Benefits of Security Provider Integration \| > Integrating LDAP for Users Authentication \| > Integrating LDAP for Group Lookup \| > Integrating RADIUS for Multi-Factor Authentication \| > Integrating Kerberos for Single Sign-On \| > Kerberos Configuration Schemas \| > Software Integration Benefits of API Integration \| > Using the Bomgar Integration Client \| > Programming API to Log Data/Start Sessions \| > Disaster Recovery Preparing for Disaster Recovery \| > Using the Backup Scheduler \| > Setting Up a Backup Appliance \| > Configuring the Bomgar Box for Failover \| > Reference Syslog Message Reference Guide \| > Jumpoint Error Message Reference Guide \| >
Do you have Bomgar™ 10.1?
Our remote support solutions are being updated regularly. The most recent update, Bomgar™ 10.1, is now released. Our representatives are rolling it out to current customers. You will be contacted soon if you are a Bomgar™ customer with current maintenance. If you would like to compare Bomgar™ to previous versions of Bomgar™, please visit www.bomgar.com/remotedesktopaccess/version.htm. To get updates like Bomgar™ 10.1 from Bomgar™, you need to sign up for our Maintenance Plan. If you are not already signed up, please let your sales rep know that you want the latest from Bomgar™.

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