Remote Desktop Software You Can Own:

Remote Access Software & Hardware Maintenance

Bomgar™ offers remote desktop access customers an annual maintenance plan that covers support, setup, and remote access software upgrades, as well as Bomgar Box™ repairs.

For 20% of your purchase price per year, you can count on effective support and the latest upgrades to your remote access appliance. You must purchase the first year of Maintenance with your initial purchase. Subsequent years of Maintenance can be paid at the anniversary date of initial purchase. All products purchased must be under the same maintenance plan.

A Maintenance plan is required in order to receive upgrades and support. Without a Maintenance plan, new product versions must be purchased at full list price. If Maintenance is purchased, it must be purchased for all product licenses. Maintenance cannot be purchased for some licenses and not for others.

Maintenance Plan Coverage:

Bomgar's™ annual maintenance plan covers support, setup, upgrades, and a hardware warranty for perpetual remote access licenses. This maintenance plan includes:

Technical Support

Bomgar™ is committed to providing our customers with world-class remote technical support. Our experienced technical support representatives are ready to provide you with quick, thorough answers and solutions. In addition to our experienced personnel, you will also have access to the latest online and print documentation and our web-based support resources.

Product Updates

Bomgar™ is continually seeking to improve the performance and usability of our remote access products. It is our commitment to provide you with product enhancements as often as they are implemented so that you realize maximum benefit from our remote access software.

Backup Access Service

Bomgar™ understands the importance of its cross-platform remote desktop software solutions in the day-to-day operation of your business. In the event of hardware failure, Bomgar™ will provide you with a backup remote access environment via our hosted service so that your business continues to run as seamlessly as possible.

Maintenance Plan Frequently Asked Questions:

When will Maintenance be billed?

Maintenance is required with your initial purchase and will be billed on the first day of the month following the anniversary date of your initial purchase. Maintenance on perpetual licenses is 20% of the purchase price.

What if I purchase additional licenses during the period covered by Maintenance?

Subsequent software purchases within the period covered under maintenance will have a prorated maintenance amount. Maintenance that is due on the first day of the month following the anniversary date of initial purchase will be 20% of all purchases made with Bomgar Corporation. For example, a license purchase of $1,000 on 12/15/06 would have $200 in maintenance included on that invoice and would be billed $200 again on the first of the month following the anniversary of the purchase, 1/1/08. If a subsequent purchase of $1000 was made on 5/5/07, this purchase would have $116.67 in prorated maintenance on the 5/5/07 invoice. The 1/1/08 invoice would now total $400 ($200 for each $1,000 purchase).

Is Maintenance included in my purchase?

The first year of Maintenance for Perpetual remote access software licenses must be purchased separately from your initial purchase. After a year, you can purchase an additional year or years of Maintenance to ensure that your hardware is covered against failure.

Can I purchase Maintenance for part of my purchase but not the other?

No. If you elect to continue Maintenance coverage after the first year and receive technical support and remote desktop software upgrades, then 20% Maintenance must be purchased for your entire purchase.

What is not covered by Maintenance?

• Repairs from a third party not authorized by Bomgar™
• Unauthorized use not permitted in the EULA
• Failure to follow the instruction manual included with the appliance
• Bomgar Boxes that have been tampered with or opened
• External problems not associated with the hardware (abuse, misuse, electrical)
• Evaluation Bomgar Box™