Support site branding
The public support site HTML is editable via the administrative interface, enabling you to brand your support page.
Session initiation options
Administrators can customize the support portal to allow a remote desktop connection to be initiated via any or all of the following methods:
• Incident submission, which places the remote computer in the appropriate queue
• Selecting a support rep by name from a list on the support page
• Entering a unique session key
Customizable customer client
• Brand the chat window and presentation client with your own logo or banner.
• Opt to display a fully customizable pre-session agreement at the beginning of each remote desktop connection
• Modify and display a queue alert, which customers will see while they are waiting on a support rep to take them off the queue.
• Schedule a remote computer connection to be dropped or redirected to another page after a set amount of time, or opt to display an "orphaned session" alert after a customer waits in the queue too long. ("Orphaned session" is set to drop at two minutes by default.)
• The uninstall message shown at the end of a session is customizable via the admin interface.
Post-session options
Allow your customers to download their complete chat transcript and/or a Flash (.flv) recording of your support interaction with them. |
PDF Version (8.4MB)
View the Movie
