B200 Customization

Remote Desktop Control Software

The Bomgar B200™ public site and customer client are visually customizable via the administration interface. By customizing Bomgar™ remote access software, you improve your brand recognition and reassure your customers that they are dealing with you, not your solution provider. In addition, Bomgar™ remote access software has a number of options for customizing how your customers can reach you and how your remote support team can manage their requests.

Bomgar B200

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Customization Options
Support site branding
The public support site HTML is editable via the administrative interface, enabling you to brand your support page.

Session initiation options
Administrators can customize the support portal to allow a remote desktop control session to be initiated via any or all of the following methods:

  • Incident submission, which places the remote desktop in the appropriate queue
  • Selecting a support rep by name from a list on the support page
  • Entering a unique session key

Customizable customer client

  • Brand the chat window and presentation client with your own logo or banner
  • Opt to display a fully customizable pre-session agreement at the beginning of each remote desktop control session
  • Modify and display a queue alert, which customers will see while they are waiting on a support rep to take them off the queue
  • Schedule a session to be dropped or redirected to another page after a set amount of time, or opt to display an "orphaned session" alert after a customer waits in the queue too long. ("Orphaned session" is set to drop at two minutes by default.)
  • The uninstall message shown at the end of a session is customizable via the admin interface

Post-session options
Allow your customers to download their complete chat transcript and/or a Flash (.flv) recording of your support interaction with them.

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