Using the Integration Client

Introduction

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The Bomgar™ integration client can be used to transfer session logs and recordings from the Bomgar Box™ to an external system. Two external systems are currently supported: Microsoft SQL Server and Windows-based file systems. This guide walks you through the installation and configuration process for the Bomgar integration client.

Prerequisites

• A Bomgar site running version 9.3 or later with Enterprise licensing
• Credentials for an administrative account on this site
• Microsoft .NET Framework 2.0 or later
• A Windows machine (XP or later) with access to both the external system to which data is to be transferred and the Bomgar site from which data is to be extracted
• The XML API interface enabled on the Security page under the Management tab of this site's /login administrative interface

The SQL Server plug-in has an additional set of requirements:

• Microsoft SQL Server 2000 or 2005 (Express/MSDE will work).
• Permission to create tables and execute INSERT, UPDATE, DELETE, and SELECT statements in a specific database.

Once of all of these criteria are met, the integration client can be installed.

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