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Bomgar™ API Programmer's Guide

Reporting API

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Reporting API

The Bomgar reporting API is designed to enable you to pull reporting data in XML format, suitable for importing into external databases and applications. The data presented is the same as in the session and exit survey reports of the /login administrative interface.

XML data is pulled by sending a simple HTTP request to the Bomgar Box. The request can be sent using any HTTPS-capable socket library or scripting language module, a web browser, or a URL fetcher such as cURL or wget. Either GET or POST may be used as the request method.

NOTE: By default, access to the API is SSL-encrypted; however, you can choose to allow HTTP access by checking the Allow HTTP Access to XML API Interface option from the Security page under the Management tab of the /login administrative interface. It is highly recommended that HTTP remain disallowed as a security best practice.

The reports page URL is http://support.example.com/api/reporting.ns.

An XML schema which formally describes the format of the returned reporting data is available at http://support.example.com/api/reporting.xsd.

The following HTTP request parameters are required for all reports:

username=[string] The username to use when retrieving the reports. Must have admin rights and permission to view reports.
password=[string] The password associated with this username.
generate_report=[string] The type of report to be generated. Report types can be any of the following:
  • SupportSession
  • SupportSessionListing
  • SupportSessionSummary
  • SupportSessionRecording
  • CommandShellRecording
  • PresentationRecording
  • SupportCustExitSurvey
  • SupportRepExitSurvey
  • SupportTeam

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> Introduction
> Session Generation
External Key
> Reporting API
Session
Session: XML
Session: XML cont.
Session: XML cont.
Session: XML cont.
Session: (e.g.)
SessionListing
SessionListing: (e.g.)
SessionSummary
SessionSummary: (e.g.)
SessionRecording
CommandShellRecording
PresentationRecording
Cust/RepExitSurvey
Cust/RepExitSurvey: XML
Cust/RepExitSurvey: (e.g.)
SupportTeam
SupportTeam: XML
SupportTeam: XML cont.
SupportTeam: (e.g.)
> Command API
generate_session_key
transfer_session
get_logged_in_reps
get_support_teams
get_api_info
> Backup API
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