SupportSessionRecording (Returns requested session recording): Remote desktop access API programmer's guide

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SupportSessionRecording

Returns the requested support session recording. Depending on your browser, this query will either immediately begin download or prompt you to open or save the file.

Parameter

lsid=[integer]

The session ID for which you wish to download the Flash (.flv) video recording of the support session.

Query Example

SupportSessionRecording: Session #100

http://support.example.com/api/reporting.ns?username=test&password=test
&generate_report=SupportSessionRecording&lsid=100

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>
>
External Key
>
Session
Session: XML
Session: XML cont.
Session: XML cont.
Session: XML cont.
Session: (e.g.)
SessionListing
SessionListing: (e.g.)
SessionSummary
SessionSummary: (e.g.)

CommandShellRecording
PresentationRecording
Cust/RepExitSurvey
Cust/RepExitSurvey: XML
Cust/RepExitSurvey: (e.g.)
SupportTeam
SupportTeam: XML
SupportTeam: XML cont.
SupportTeam: (e.g.)
>
generate_session_key
transfer_session
get_logged_in_reps
get_support_teams
get_api_info
>

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