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Bomgar™ API Programmer's Guide
IntroductionFront-end integration of the Bomgar™ API enables customers to correlate Bomgar support sessions with third-party or in-house developed applications to pull report data, issue commands, or configure the Bomgar Box™ to automatically save a backup of its software configuration on a recurring basis. One common example of API integration would be linking a help desk ticketing system to Bomgar sessions to track issue resolution. You could also add a feature to an application to enable the representative to generate a session from directly within that program instead of the Bomgar representative client. To use the Bomgar API, ensure that the Enable XML API Interface option is checked on the Security page under the Management tab of the /login administrative interface.
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> > Session Generation External Key > Reporting API Session Session: XML Session: XML cont. Session: XML cont. Session: XML cont. Session: (e.g.) SessionListing SessionListing: (e.g.) SessionSummary SessionSummary: (e.g.) SessionRecording CommandShellRecording PresentationRecording Cust/RepExitSurvey Cust/RepExitSurvey: XML Cust/RepExitSurvey: (e.g.) SupportTeam SupportTeam: XML SupportTeam: XML cont. SupportTeam: (e.g.) > Command API generate_session_key transfer_session get_logged_in_reps get_support_teams get_api_info > Backup API |
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