Bomgar™ API Programmer's Guide

PDF Version (549KB)   Email This Item

Introduction

Front-end integration of the Bomgar™ API enables customers to correlate Bomgar support sessions with third-party or in-house developed applications to pull report data, issue commands, or configure the Bomgar Box™ to automatically save a backup of its software configuration on a recurring basis. One common example of API integration would be linking a help desk ticketing system to Bomgar sessions to track issue resolution. You could also add a feature to an application to enable the representative to generate a session from directly within that program instead of the Bomgar representative client.

To use the Bomgar API, ensure that the Enable XML API Interface option is checked on the Security page under the Management tab of the /login administrative interface.

Next >>

The Adobe® logo is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.