Multi-Factor Authentication
Integrate Bomgar™ remote desktop software with RSA and other multi-factor authentication mechanisms via RADIUS for an extra layer of security.

Unlimited user accounts
Create an unlimited number of representative accounts for Bomgar™. Because Bomgar™ remote support licenses are based on concurrent usage. Individual representatives are welcome to share licenses, but only one representative can use a shared license at a time.

Network-specific rules
• Apply specific rules and privileges to IT helpdesk reps according to the network from which they connect to the appliance.
• Monitor and direct incoming support traffic according to IP address range.

Syslog server configuration
Configure the appliance to send log messages to an existing syslog server.

Database integration
Export data from the Bomgar B300™ into your own database on a scheduled or ad hoc basis via the logging and reporting API.

Automatic backup scheduling
Using an API, schedule automatic appliance backups to ensure your settings are safe in the event of technical difficulties. Backups can be password-protected via the administrative interface to prevent unauthorized access.

Security Providers
Cluster security providers for failover or load balancing. Drag and drop security providers for easier prioritization.

BMC Remedy™ Integration
Integrate Bomgar™ with your BMC Remedy™ support ticketing solution for more seamless support processes. Start remote desktop access sessions from within Remedy, pull session data into the solution, and create searchable fields for custom reporting.