Branded Help Desk Support

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The Bomgar B300™ public site and customer client are visually customizable via the administrative interface. By controlling the visual aspect of your interaction with customers, you improve your brand recognition and reassure your customers that they are dealing with you, not your remote support service provider.

Support site branding
The support site HTML is editable via the administrative interface, enabling you to brand your support page.

Session initiation options
Administrators can customize the support portal to allow help desk support sessions to be initiated via any or all of the following methods:
• Incident submission, which places the customer in the appropriate queue
• Selecting a support rep by name from a list on the support page
• Entering a unique session key

Customizable customer client
• Brand the chat window and presentation client with your own logo or banner.
• Opt to display a fully customizable pre-session agreement at the beginning of each PC remote access session
• Modify and display a queue alert, which customers will see while they are waiting on a support rep to take them off the queue.
• Schedule a help desk support session to be dropped or redirected to another page after a set amount of time, or opt to display an "orphaned session" alert after a customer waits in the queue too long. (Orphaned sessions are set to drop at two minutes by default.)
• The uninstall message shown at the end of a remote support session is customizable via the admin interface.

Post-session options
Allow your customers to download their complete chat transcript and/or a Flash (.flv) recording of your support interaction with them.

Multi-Language Support
Configure Bomgar™ remote help desk software to run in English, Japanese, German, EU Spanish, or EU French.