The Bomgar B200™: PC remote access software for remote desktop connection to PC, Linux, Mac & Mobile

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THE BOMGAR B200™

PC Remote Access Software

With the Bomgar B200™, your small business can gain remote desktop access to all of your clients from anywhere in the world through a simple user interface. All a client has to do to give you remote access is go to your support portal and download a small file, enabling you to gain remote control in less than ten seconds over a typical high speed connection.

And if a client resides on a network to which you have administrative privileges, you can gain remote access to the system even if it is unattended using Bomgar Jump™ functionality. The B200 only takes about 30 minutes to install, enabling your remote support reps to gain access to any desktop anywhere in the world within an hour of the appliance arriving. And with Bomgar™ 10.0 remote access software, you can now gain control of any Linux PC, Pocket PC or other Windows Mobile™ device.

Bomgar's appliance-based remote access software for the SMB. Gain access to any attended or unattended remote PC, Mac, and Linux system and manage up to 20 support reps on one secure device, with one secure software.

"Overall, the needs of customers and of those supporting them are taken into consideration..." Clear Choice Test

"The B200 offers amenities that we haven't seen in similar offerings..." eWeek

• "IDC believes that enhancing the support services organization will result in higher productivity and more satisfied customers"

• "After implementing the Bomgar solution, employee utilization grew by more that 300%", Information Technology Inc.

How Does BOMGAR Remote Access Software Work?

Connecting with our remote access software:

How can you to gain remote access to your clients' PC, Linux, and Mac systems with Bomgar™ remote access software? Although firewalls block incoming traffic, they do allow outbound traffic. Bomgar™ remote access software enables a connection when both the support rep and the end-user send outbound traffic to the B200. This means you can gain remote access to any PC, Linux, Mac, or Windows Mobile™ device world-wide.

Remote Desktop Connection Diagram

1. Support Within a Local Network

Control Attended Systems
Employees can initiate a remote support session with your help desk via your online support portal for issues that require immediate attention.

Control Unattended Systems
For scheduled troubleshooting, a support rep with administrative access can push a support session to a PC or Windows server within the LAN with Bomgar's Jump™ functionality.

2. Support Within a Separate Network

Control Attended Systems
To gain remote control through firewalls, both the support rep and the client connect to the B200 outbound through firewalls, eliminating the need for firewall configuration.

Control Unattended Systems
Installing a Jumpoint™ remote access software client on a device within a separate network enables you to push a remote desktop connection to any unattended PC or Windows server within the network (requires administrative privileges on the network).

3. Support for Windows Mobile

To receive support for a Windows Mobile device, a client can go to your online support portal and start a session just like a normal PC.

4. Support Outside Your Network

Control Attended Systems
Clients can connect to you from any PC, Linux, Mac, or Windows Mobile system anywhere in the world with any web browser via the Bomgar™ support portal.

Control Unattended Systems
Install a Jump™ remote access software client on a PC, Mac, or Linux computer for anytime access. Bomgar™ PC remote access software clients can be installed via standard virtual support session or can be mass-deployed via email for the end-user to install.

The Bomgar B200™

Documents for the B200

Product Overview
Installation Guide
Administrator's Guide
Support Rep Guide
B200 Review eWeek
Installation Video Guide
Administrator's Video Guide
Bomgar™ Flash Demo