Remote Control Software for the Individual
Frequent Questions: Remote Access and the B100
1. Can I set up the Bomgar B100™ to run through a wireless router?
2. What routers are compatible with the B100?
3. Do I need a static IP address?
4. How many remote control software licenses can a B100 support?
5. How many help desk reps can use the B100's remote control software?
6. Do I need a B100 at each remote location?
7. Can I set up the B100 inside my network?
8. What services are included in the annual maintenance program?
9. What operating systems are compatible with the Bomgar B100™?
10. What ports do I use for port forwarding when running the B100 through a router?
11. What is the average bandwidth usage per session for the support representative?
12. Can I upgrade from one remote support appliance to another at a later date?
1. Can I set up the Bomgar B100™ to run through a wireless router?
Yes. The Bomgar B100™ can be configured to run through a Linksys router with a dynamic DNS account. For more details, see the Installation Guide.
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2. What routers are compatible with the B100?
The B100 requires a router that supports hairpin routing, port forwarding, and is compatible with a dynamic DNS account. Bomgar™ recommends the Linksys WRT54G because it fulfills these requirements because of its widespread availability. For more information, see the Installation Guide
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3. Do I need a static IP address?
While purchasing a public static IP address from your ISP is recommended, it is not required for the B100 to function. If you do not have a static IP address, you will need to set up a dynamic DNS account. For more information, see the Installation Guide.
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4. How many remote control software licenses can a B100 support?
The Bomgar B100™ is designed to support one Bomgar™ remote control software license.
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5. How many help desk reps can use the B100's remote control software?
Bomgar's licensing is based on concurrent, or simultaneous, usage. Multiple support reps are therefore free to share one software license. However, only one help desk rep can use a license at any given time. With one license, one support rep can be logged into the B100 at the same time.
If more than one help desk rep needs to use the remote control software at the same time, please consider purchasing the Bomgar B200™ instead of the Bomgar B100™.
Compare the Bomgar B100™ to the Bomgar B200™
More about the Bomgar B200™
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6. Do I need a B100 at each remote location?
No. You only need to install an appliance at one location. Your customers can give you remote control of a Windows, Mac, or Linux system from anywhere in the world regardless of where the appliance is located.
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7. Can I set up the B100 inside my network?
Yes. The appliance can be placed inside the company network. However, since placing the appliance inside the network requires you to configure port forwarding through your firewall, the recommended deployment model is in your network's DMZ.
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8. What services are included in the annual maintenance program?
The annual maintenance program covers support, setup, and software upgrades, as well as Bomgar Box™ replacement should your hardware fail.
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9. What operating systems are compatible with the Bomgar B100™?
Bomgar™ may be used to support all Windows operating systems from 95 to Vista; Windows Mobile 5 for Pocket PC, Pocket PC Phone Edition, or Windows Mobile 6 Classic or Professional; Mac OS 10.3.9-10.5; and Ubuntu, Red Hat, Fedora, and Suse Linux. The representative gaining remote computer access may use Windows 2000, XP, Server 2003, or Vista, Mac 10.4-10.5, or SUSE Enterprise Desktop Linux.
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10. What ports do I use for port forwarding when running the B100 through a router?
To run PC, Linux, Mobile, and Mac remote control sessions through a router, you must have an internet service provider that allows inbound traffic through ports 80 and 443.
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11. What is the average bandwidth usage per session for the support representative?
The average bandwidth per session at any given time can be between 0Kb and 40Kb per second, depending on what the technician is doing. Most of the time, it will hover between 5Kb and 15Kb.
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12. Can I upgrade from one remote support appliance to another at a later date?
At present, Bomgar™ does make it possible to upgrade from a smaller appliance to a larger appliance.
If you are a current customer, please contact our sales team for specifics on how to upgrade your remote computer access appliance.
If your are considering the purchase of a Bomgar Box™, we strongly encourage you to plan your purchase around the expected growth of your company.
If, for example, you think you will likely add support reps to your helpdesk in the near future, then you would be better fit by the B200™ than the B100™. Please also take into consideration the answer to Question #5 above when planning your purchase.
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