Remote Computer Control
~Jump™ Technology for Remote Desktop Connection to Unattended Systems
• Push a remote desktop connection to any PC anywhere in your LAN with no remote access software installation necessary
• Push a remote desktop connection to any PC anywhere within a remote network that has a Jumpoint™ configured
• Gain remote desktop control of unattended Windows, Mac, or Linux computers outside of a network you control with the Jump™ client
Special Actions
Access the Registry Editor and Event Viewer from the special actions menu in the representative client. View all Control Panel options in a fly-out menu.
~Run as Administrator
• Reboot/Auto-Reconnect: Session automatically reconnects after a reboot without customer intervention. Note: Automatic reconnect after reboot is not functional when supporting Mac or Linux.
• Log On/Off: Log on and off between user accounts on the remote computer.
System Info
View a complete snapshot of the remote computer's system information to speed time to diagnosis and issue resolution. System information includes:
• Device manager
• Running processes
• Security, system, and application events
• Startup programs, installed programs, and Windows updates
• IP usage, UDP usage, ICMP usage, IP information, and TCP usage
• Scheduled tasks
File Transfer
Request access to a customer's file system to send, receive, open, or edit remote files using a few simple controls.
^~Resume File Transfer
If connectivity is lost during the transfer of files, the transfer can be resumed when the remote desktop connection is reestablished.
*^~Session Rewind
Set a Windows restore point via the Special Keys drop-down once screen sharing is established, allowing you to erase changes made after a certain point. Note: Not available for Windows Vista.
^~Multi-Monitor Support
Gain Mac, Linux, and PC remote access to the user's entire desktop, even if that includes multiple monitors in multiple configurations. Only one display at a time can be viewed.
*^~Safe Mode
Start a remote desktop connection even when only the minimum number of drivers is running. In addition, you can reboot the remote PC and have the customer reconnect into Safe Mode.
Remote Command Shell
Run command prompts on the remote computer via a virtual command line interface to increase the speed of remote troubleshooting. This information is logged in session reports.
Multi-Session Support
A simple tabbed interface simplifies management of multiple simultaneous sessions.
Session Notes
Support reps can add more detail to session reports by marking issues as unresolved or resolved and by notating other details about their interactions with clients.
Ultra-Small Download
The customer and rep can start a remote desktop connection in about 10 seconds. Bomgar's remote client download is only about 500K, making it fast even over dial-up.
*^~Reverse Screen Sharing
During a session, "flip" the remote desktop connection to enable the customer to view your screen for training purposes, and grant mouse and keyboard control of your computer to the customer.
Customer Downloads
After you resolve your clients' problems, they can download a copy of their chat transcript and a Flash (.flv) recording of their support session. If the issue arises again, they may not need to call you.
*~Virtual Pointer
Display a pointer on the remote customer's screen during a view-only session.
*^~Presentation Mode
Perform training sessions by showing your screen to up to 15 participants.
Full-Featured Chat
Clients can chat with support reps before and during a remote computer control session. To make communication more efficient, you can create pre-built responses to frequent questions.
International Character Sets
Bomgar™ chat and file transfer interfaces support multi-language character sets, enabling international support reps and clients to communicate more effectively.
Customer Security
The customer always has overriding control of the mouse throughout the entire remote desktop connection, and a prominent "Stop Session" button automatically halts the remote desktop connection when pressed. Bomgar™ remote access software automatically uninstalls at the end of the session.
256-bit AES SSL Encryption
Bomgar™ session traffic is protected by 256-bit AES SSL encryption to ensure that the entire datastream is fully secure. The Bomgar™ login is password-protected, and all logins are via an SSL-secured website.
*^~Application Sharing
Customers can restrict PC remote access to a specific application to allow a representative to troubleshoot that program without gaining unnecessary access to other applications. |
