Remote Desktop Access for the Individual

Bomgar remote control software enables you to be in more places virtually than you ever could be physically. The B100 enables you to:

• Gain remote desktop access to Windows, Mac or Linux, or Windows Mobile
• Own the hardware and avoid paying incessantly rising monthly service fees
• Drastically lower travel costs by traveling on-site virtually
• Stop wasting countless hours doing phone-based support

The Bomgar Box is a state-of-the-art appliance that sits on your desk and helps you eliminate the obstacles to effective end user support.

Free remote PC access software trial!

Compare TCO

Pricing for the B100 starts at only $1,988. This investment can significantly lower your TCO ... often in less than a year! See how the B100 lowers your total cost of ownership.

Establishing Remote Control to PC, Mac, & Linux with the Bomgar B100

How does Bomgar™ allow you to gain remote control of any Mac, Linux, or PC anywhere? While network firewalls typically block incoming traffic, they do allow outbound traffic. Bomgar™ works because both the support rep and the end-user send outbound traffic to the B100.

1. Support Within Your Network

Control Attended Computers
Clients can initiate a remote desktop connection with your help desk via your online support portal for issues that require immediate attention.

Control Unattended Systems
Within your network you can control a computer by selecting it from a directory in the Bomgar™ representative client. Once you have entered valid credentials for a computer, Bomgar™ Jumps to that computer to initiate a remote desktop connection even if the user is not present to grant control.
 

2. Support Within a Separate Network

Control Attended Computers
To gain control through firewalls, both the support rep and the client connect to the B100 outbound through firewalls, eliminating the need for firewall configuration.

Control Unattended Systems
Jump™ functionality can be extended through the use of Jumpoints – remote control software clients you install within a separate network. Installing a single Jumpoint™ software client at each of your network locations gives you remote desktop access to every unattended computer within these networks. Simply select from a list of computers on the network, enter valid credentials for a computer, and Jump to that computer to start a remote desktop connection even if the user is not present to grant access.
 

3. Support for Windows Mobile Devices

To receive support for a Windows Mobile device, a client can go to your online support portal and start a virtual support session just like a normal Windows computer.
 

4. Support Outside of the Network

Control Attended Computers
Clients can give you access from anywhere in the world with any web browser via the Bomgar™ support portal.

Control Unattended Systems
Even if the desktop you need to access does not exist on any of your networks, you can still gain desktop access by installing a remote desktop control software client on the computer itself. Install the software client during a standard support session, or email the client software download to multiple computers simultaneously. Once the software client is installed, you can control that computer at any time, even if the user is no longer present.