The Bomgar B300™

The Remote Support Appliance™ Solution

Enterprise Remote Desktop Control

Remote support is critical to the large enterprise. When computers & systems require troubleshooting, the enterprise suffers from lost employee productivity, diminishing customer satisfaction and, inevitably, lost revenue. In good economic times and bad, the enterprise simply cannot afford to rely on ineffective remote control tools for support.

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Tell Your People They Can Stop Traveling Now

The Bomgar B300™ – Bomgar's flagship product for the enterprise – has everything you need to provide secure remote support to clients, mobile workers and employees. The B300's on-site deployment keeps sensitive data inside your organization rather than storing it on third party servers.

The B300, Bomgar's Remote Support Appliance™ solution, only takes about 30 minutes to install, enabling your help desk reps to gain remote desktop control of any PC anywhere in the world within an hour of arriving.

Support Virtualization Diagram
The Bomgar B300 Configured for Failover

More About the Bomgar B300

• CRN Review: Remote Desktop Support Out Of The Box PDF
• Video: Bomgar B300 Getting Started Guide
• B300 Dual Appliance Failover Configuration
• 1U rack-mountable server
  1.7 x 17.2 x 26.7 in., 45 lb.

The B300 Physical Appliance

Technical Specifications

PDF Installation GuidePDF Hard Drive Replacement PDF Power Supply Replacement

For IT representatives' local computer:

  • Windows 2000 - Win 7 or Server 2003
  • Mac 10.4 - Snow Leopard
  • SUSE Enterprise Desktop Linux
  • Browser of your choice (IE, Firefox, Opera)
  • Internet connectivity (T1, cable, ISDN, or DSL)

For customers' supported remote desktops:

  • Windows 95 - Win 7 or Server 2003 & 2008
  • Mac 10.3.9 - Snow Leopard
  • SUSE, Ubuntu, RedHat, or Fedora versions of Linux
  • Windows Mobile 5 for Pocket PC, Pocket PC Phone Edition,
      or Windows Mobile 6 Classic or Professional
  • Blackberry 4.2.2 and up
  • Internet connectivity (dialup, T1, cable, ISDN, or DSL)

Hardware Specifications:

  • Hardware Type: 1U rack-mountable server
  • Dimensions: 1.7 x 17.2 x 26.7 in., 45 lb.
  • Redundant Architecture: Dual processors and power supplies
  • Hard Drives: RAID 5 – three hard drives and one hot spare
  • License Capacity: Up to 300 concurrent reps
Virtual Appliance |
B400 Physical Appliance |
B300 Physical Appliance
B200 Physical Appliance |
B100 Physical Appliance |
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