Bomgar 12.1 - Secure Remote Support for the Mobile Enterprise

Bomgar 12.1 delivers market leading security controls, the broadest support for mobile devices, and best in class enterprise support productivity tools. Companies can take a commanding lead in their industry with the delivery of best in class enterprise support to their employees and end users. Your company's support operations will run more securely and cost effectively while obtaining higher end user satisfaction results when powered by Bomgar 12.1.

12.1 Overview   Press Release   Technical Documents   Upgrade

 

The Most Secure

With Bomgar's Smart Card Support*, security-minded firms and government agencies can now use smart cards with embedded multi-factor authentication to meet even the most stringent security requirements.

Mobile Support

The new Apple iOS Customer Client will take your service desk a bold leap forward with the most advanced collaborative remote support available anywhere for the iPhone® and iPad®.

Provide support from mobile devices like the iPhone, iPad, Android Smartphone and Android Tablet.

Bomgar 12.1 adds unmatched support for Android and iOS devices!

Enterprise Focus

Intel vPro Support* capability enables your support reps you can gain secure remote control of devices below the operating system level. Support costs can be reduced by eliminating desk-side visits and PC's returned for repair due to operating system issues.

 

 

Bomgar 12.1 Capabilities Summary

Security

  • Smart Card Support*
  • Read Through Customer Agreements
  • Two Tier Customer Agreements
  • Elevated Access

 

 

* This feature is available with Enterprise licensing.

Mobility

  • Apple iOS Customer Client
  • iPhone Rep Console
  • Android Smartphone Rep Console
  • Android Tablet Rep Console
  • iPad Rep Console Dashboard*
  • iPad Rep Console Rep Invite
  • Extended Availability*

Enterprise

  • Intel vPro Support*
  • Nudge Customer Client
  • Remote Screen Shot
  • Restrict End User Interaction
  • Spell Check for Chat
  • Streamlined Session Start
  • All Users Bomgar Button
  • IPv6 Support