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Bomgar™ 10.0 Release

Remote Access Software for PC, Mac, Linux, and Pocket PC

At Bomgar™, we're always listening to discover what our current and potential customers need in their remote access software. The new features you see in Bomgar™ 10.0 are a direct result of this input and our resolution to meet the unique needs of the help desk professional.
 

What's New Description
Jump™ Technology Jump™ to any computer in your LAN/VPN, on a remote network, or outside your networks altogether. Create a remote desktop connection to a Jump-enabled computer from within the representative client. Jump Technology
*Multi-language Support View the administrative interface, representative client, and customer client in the language of your choice. Current languages include German, EU Spanish, EU French, and Japanese. Multi-language Support
Application Sharing Customers can grant remote access to their entire computer or only to selected programs. During a presentation, the representative can also choose which programs to display. NOTE: This feature does not function with Mac, Linux, or Pocket PC systems. Application Sharing
Command Shell Gain remote access to the remote computer's command prompt. Command shells are recorded in Flash (.flv) format for later review from the reports page. Command Prompt
Presentation Select which applications to present. Share desktop control with an attendee. NOTE: This feature does not function with Mac, Linux, or Pocket PC systems. Show My Screen
Multi-platform Support Bomgar™ remote access software now has full Windows Vista support, including the representative client, as well as support for the latest versions of Mac 10.3 and 10.4; SUSE, Ubuntu, Fedora, and Red Hat Linux; and Windows Mobile for Pocket PC. Multi-platform Support
Special Actions Access the Registry Editor and Event Viewer from the special actions menu in the representative client. View all Control Panel options in a fly-out menu during a remote desktop connection. Special Actions
Reports Run reports based on team, team members, or representative. View Flash (.flv) recordings of remote command shells. Reports
Security Providers Cluster security providers for failover or load balancing. Drag and drop security providers for easier prioritization. Security Providers
*Team Communication Management Turn the general queue on or off so that representatives can communicate with all representatives or only with other representatives on their teams. Team Communication Management
*BMC Remedy™ Integration Easily integrate Bomgar™ remote access software with your BMC Remedy™ ticketing system for issue tracking. BMC Remedy Integration
*These features are available with Enteprise licensing only.
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