Run a remote desktop connection for remote PC support with Bomgar™ help desk software version 10.0

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Bomgar™ 10.0 Release

Remote Access Software for PC, Mac, Linux, and Pocket PC

At Bomgar™, we're always listening to discover what our current and potential customers need in their remote access software. The new features you see in Bomgar™ 10.0 are a direct result of this input and our resolution to meet the unique needs of the help desk professional.

What's New	Description
Jump™ Technology	Jump™ to any computer in your LAN/VPN, on a remote network, or outside your networks altogether. Create a remote desktop connection to a Jump-enabled computer from within the representative client.
*Multi-language Support	View the administrative interface, representative client, and customer client in the language of your choice. Current languages include German, EU Spanish, EU French, and Japanese.
Application Sharing	Customers can grant remote access to their entire computer or only to selected programs. During a presentation, the representative can also choose which programs to display. NOTE: This feature does not function with Mac, Linux, or Pocket PC systems.
Command Shell	Gain remote access to the remote computer's command prompt. Command shells are recorded in Flash (.flv) format for later review from the reports page.
Presentation	Select which applications to present. Share desktop control with an attendee. NOTE: This feature does not function with Mac, Linux, or Pocket PC systems.
Multi-platform Support	Bomgar™ remote access software now has full Windows Vista support, including the representative client, as well as support for the latest versions of Mac 10.3 and 10.4; SUSE, Ubuntu, Fedora, and Red Hat Linux; and Windows Mobile for Pocket PC.
Special Actions	Access the Registry Editor and Event Viewer from the special actions menu in the representative client. View all Control Panel options in a fly-out menu during a remote desktop connection.
Reports	Run reports based on team, team members, or representative. View Flash (.flv) recordings of remote command shells.
Security Providers	Cluster security providers for failover or load balancing. Drag and drop security providers for easier prioritization.
*Team Communication Management	Turn the general queue on or off so that representatives can communicate with all representatives or only with other representatives on their teams.
*BMC Remedy™ Integration	Easily integrate Bomgar™ remote access software with your BMC Remedy™ ticketing system for issue tracking.
*These features are available with Enteprise licensing only.

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