Bomgar 10.2 December 15, 2008 Remote Desktop Control for BlackBerry Added We are pleased to announce the release of Bomgar's 10.2 remote control software. This major release includes feature additions, Jump technology and presentation enhancements, customer experience improvements, and increased management capabilities, as well as BlackBerry support and integration with a major service desk management system. More Information About Bomgar 10.2 Read the Press Release Read the Release Notes Get the 10.2 Documentation Upgrade Information

Highlights of Bomgar 10.2

BlackBerry Support Support your entire workforce from one screen . . . even the road warriors.	Bomgar Button The simplest way to start a remote control session. Consider it your calling card or Genius Button™.	Custom Public Portals Create branded support portals & modify remote access rules for each customer.	HP Service Manager Integration^ Start a remote desktop control session from a ticket and automatically tie session info – even annotated video recordings – to the customer's ticket.
See More 10.2 Features . . .

BlackBerry Remote Access

BlackBerry Customer Client
Bomgar 10.2 includes support for BlackBerry, allowing you to gain remote access to your BlackBerry users on their devices. In addition to BlackBerry, Bomgar also enables remote control for Windows, Linux and Mac computers, plus Windows Mobile devices.

More Screenshots of the Bomgar Rep Console
Controlling Remote Windows PC
Controlling Remote Mac Computer
Controlling Remote Linux PC [Ubuntu in this case]
Controlling Remote Windows Mobile Device

Bomgar Button

Bomgar Button Mass Deployment Wizard

Bomgar Button
The Bomgar Button is an icon you place on customers' and employees' desktop to simplifies support. It allows your customers to initiate a support session with a single click, even directing them to the support rep who helped them last time. Think of the Bomgar Button as a calling card or Genius Button (If you're doing remote Mac support).

Screenshots Bomgar Button - Icon on Customer's Desktop Bomgar Button – Mass Deployment

Custom Public Support Portals

Custom Public Portals
Create multiple customized public portals for each of your customers. This allows you to customize multiple entry points to a single support site. Customization options include the HTML template, session start options, help text, and more.

HP Service Manager Integration

HP Service Manager Integration
Integrate Bomgar with HP Service Managment Solutions to increase help desk efficiency. The HP/Bomgar integration enables representatives to begin chat and remote control sessions from within the HP Service Center or HP Service Manager application. Administrators can then measure performance and effectiveness by viewing Bomgar session logs and creating customizable reports from within the service desk management solution.

Bomgar also integrates with BMC support ticketing tracking systems, BMC Remedy AR Server and BMC Service Desk Express.
Learn more about integrating Bomgar with service desk management:
HP Service Center or HP Service Manager
BMC Remedy AR Server
BMC Service Desk Express
Bomgar Integration Options

^HP Service Manager Integration is enabled and maintained via an integration adapter. The integration adapter is sold separately. Service Desk Management integration is not included either in the Bomgar license price or in annual maintenance.

More Bomgar 10.2 Features: