Appliance-Based Remote Desktop Access

The Bomgar Box is a secure platform for virtualizing support, enabling your support staff to be in more places and on more systems virtually than they ever could physically. It works transparently through corporate firewalls, and enables remote desktop connection to attended or unattended Windows, Linux, and Mac computers. Respond faster and eliminate less cost-effective means of support by sending support reps virtually on-site.

Bomgar is available in models suitable for enterprises, mid-sized businesses, and individuals. Our ownership model keeps your data in-house, enabling you to satisfy compliance and security requirements in a cost-effective manner. And in most cases, you can configure the Box for remote desktop connections in less than an hour.

Features

Bomgar™ enables clientless connection to any Windows, Linux, Mac, or Windows Mobile system by creating a remote desktop connection from the support rep's and end user's systems to the Bomgar Box outbound through firewalls. This eliminates the need to change firewall configurations and potentially weaken your network's security. And because you own the appliance, you can integrate with other tech support applications securely, keeping all of your sensitive data in-house where it belongs.

Support Across Platforms

• Gain remote desktop control of Windows, Mac, Linux and Windows Mobile
• Support via screen sharing or command line interface
• Gain virtual control of unattended systems with Jump Technology
• Localize in Italian, Japanese, German, Spanish and French

Provide Fast, Effective Support

• Start a remote desktop connection to multiple systems simultaneously
• Automatically pull system info for quick diagnosis
• Reboot computers & re-initiate the connection automatically
• Transfer files & chat with customers or other reps securely
• Present your screen for training purposes

Integrate with Existing Applications

• Open API
• Create plug-ins with Bomgar's SDK
• Integrate with BMC^® Remedy^® Service Desk
• LDAP and RADIUS integration
• Customize Bomgar's customer-facing elements

Keep Your Data Secure

• On-site, appliance-based deployment
• Every remote desktop connection protected with 256-bit AES SSL encryption
• Logs and video recordings of virtual support sessions
• Granular management of support rep privileges
• Set group policies for managing permissions

Get the Box That's Right for You

• Scalable deployment models
   Bomgar B100 – 1 support rep
   Bomgar B200 – 2 to 20 support reps
   Bomgar B300 – Up to 300 support reps
   Multiple B300s for larger deployments
• Concurrent licensing & unlimited software user accounts

Centralize Support Management

• Define support teams and support request queues
• Create custom exit surveys to monitor rep performance
• Analyze trends with detailed service desk reports
• Authenticate support reps with single sign-on