Jump Technology Security
Secure Remote Access Software
Support organizations and those they serve do well to investigate the security of the remote access software used in their environments. Two recent reports emphasize this necessity:
- The Verizon Business "2008 Data Breach Investigations Report," finds that remote access and control technologies are the most common pathway for attacks and data breaches, involved in more than 40% of the cases. The report covers four years of forensic research and more than 500 cases.
- "The New Service Desk," published in 2008 by CIO.com [an IDG subsidiary], notes that 67% of CIOs are not able "to ensure all remote interactions meet security and compliance requirements."
What Makes JumpTM Technology Secure?
As a solution for support virtualization, Bomgar enables support reps to access and control remote computers and systems. Bomgar has been successfully audited for security by Symantec Corporation and has taken measures to ensure the security of the data transferred during remote desktop control sessions. Below are some of the ways Bomgar can strengthen organizations' security and compliance posture:
On-site Deployment
Each Jump-enabled remote access session passes through the Bomgar BoxTM, which customers deploy on-site, under the security measures already in place. Customers control physical access to the Bomgar Box. While the Bomgar Box is secure as an internet-facing device, customers may set a WAN/LAN limitation on it. The Bomgar Box helps make JumpTM Technology more secure than traditional remote access methods, which use always-on, port-listening clients that can be hacked by password-guessing.
Encrypted Connection
Bomgar remote access software guards the entire data stream with strong encryption. All Jump sessions, user accounts, and clients use 256-bit AES SSL encryption.
User Authentication
Bomgar administrators have a variety of options for prescribing how the Bomgar Box identifies and authenticates support reps and end-users. Administrators can centrally manage support reps and administrators with security providers [RADIUS, LDAP, Kerberos], set group policies, and oversee support rep activity in real time. This ensures only authorized users can use JumpTM Technology.
Granular User Management
Administrators are able to grant and/or restrict support rep permissions on a granular level. This includes whether and how support reps use JumpTM Technology. Bomgar's detailed user management capabilities allow administrators to assign the level of privileges appropriate to each rep.
Customer Controls
Bomgar remote access software also goes a long way to reassure customers who are receiving support with JumpTM Technology. All customer interaction is permission-based at every level.
Audit Capabilities
Bomgar remote access software offers support organizations clear visibility into Jump sessions with comprehensive tracking, customizable reports, and video-recorded support sessions. Maintain a detailed, automated audit trail for easier complaince with Gramm-Leach-Bliley, HIPAA, Sarbanes-Oxley, PCI or other requirements.