| Jump™ technology: Remote control software for access to any unattended Mac, Linux or PC anywhere | Free Trial | Support Virtualization Blog | Webcasts |
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Bomgar's Jump™ TechnologyPC Remote Access to Unattended SystemsNot every trouble ticket involves a human. Sometimes, support incidents involve unattended remote systems. Bomgar's new Jump™ technology offers the help desk a unified platform for incident resolution. Gain remote desktop access to both attended and unattended PC, Mac, and Linux systems from a single console. With Bomgar's licensing model, your representatives can gain remote access to an unlimited number of computers – both attended and unattended – without increasing your costs. Now the promise of continued service improvements is easier to keep. Bomgar's Jump™ technology enables control of any unattended PC whether the computer is within your local network, within a separate network, or outside your networks altogether. Jump™ technology makes PC remote access to thousands of unattended computers as easy as gaining access when the user is present. Why Jump™ Technology? Bomgar™ has developed Jump™ technology to enable remote access to any computer from a unified platform. This has advantages over traditional solutions in a number of areas: Security: Most solutions for unattended remote PC access are unmanaged and un-auditable. Many also require firewall configuration. Bomgar™ is centrally managed, completely auditable, and third-party evaluated for security. Reach: With other support tools, your range of support is limited to certain operating systems, licensed computers, systems within your LAN, etc. With Bomgar™, you can resolve incidents for PC, Mac, and Linux machines, attended or unattended, regardless of network location. Cost: Other solutions for virtual connection unattended systems require a license for each computer supported. This quickly becomes expensive and unmanageable. Bomgar™ licensing is based on the number of concurrent representatives so that you can support any number of computers without additional cost. |
PC Remote Control Software | Try it Free! Start a connection with Mac, Linux, Windows & Windows Mobile through any firewall from any PC anywhere. Try Bomgar free for 7 days. [ Step 1 of 2 ]NOTE: This trial is for demonstration purposes only. It is not the full version of Bomgar™ software. Please contact Bomgar™ if you need to see the full featured version of our remote desktop access software before purchasing. Bomgar™ enables control from Windows [2000-Vista or Server 2003], Mac 10.4-10.5, or SUSE Enterprise Desktop Linux to remote Mac, Windows, Linux, or Windows Mobile computers. Supported Windows platforms on the end-user side are 95-Vista and Server 2003 |
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1. Unattended Control within a LANWithin your network you can connect to Windows machines by selecting them from a directory in the Bomgar™ representative client. Once you have entered valid credentials for a computer, Jump™ to that computer to gain remote PC access even if the remote user is not present to grant control. 2. Unattended Control within a Separate Network Jump™ functionality can be extended through the use of Jumpoints. Installing a single Jumpoint™ at each of your separate network locations gives you access to any unattended PC anywhere within that network. Simply select from a list of Windows machines on the remote network, enter valid credentials for the PC, and Jump™ to that computer to start a remote desktop connection even if the user is not present to grant control. 3. Unattended Control Outside of the NetworkEven if the PC, Mac, or Linux machine you need to access does not exist on any of your networks, you can still gain remote access by installing a Jump™ client on the computer itself. Install the Jump™ client during a standard support session or email a link to the client installer to multiple computers simultaneously. Once a Jump™ client is installed, you can access that computer at any time, even if the user is no longer present. Former AccessDesk Customers AccessDesk™ TransitionAccessDesk™ Transition FAQs AccessDesk™ Transition Queue |
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