BlackBerry Support

Remote control BlackBerry devices from a PC running Windows, Mac or Linux - no pre-installed client required

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Remote Control BlackBerry Smartphones

Remote control BlackBerry smartphones and devices with Bomgar - no pre-installed client software is required. Connect to the end-user no matter where they are located. Remote support of a BlackBerry smartphone is very similar to supporting a remote computer. Support technicians can:

  • Chat with the customer and view the screen
  • Control the BlackBerry keys and trackball
  • View the smartphone system information [e.g., memory, battery life, software version, etc.]
  • Control remote computers tethered to the BlackBerry smartphone
  • Support BlackBerry devices using the BlackBerry Enterprise Server (BES) or Internet Service (BIS)

System Requirements for BlackBerry Support

Remote Control of BlackBerry Smartphones
BlackBerry Customer, Windows 7 Technician

Customer System

  • BlackBerry OS 5.0 - 7.0

Technician System

  • All supported platforms

For complete details on using Bomgar's BlackBerry support, including how to use BES to deploy Bomgar Buttons for BlackBerry smartphones, view the Supporting BlackBerry Technical Guide.