Support and IT organizations using TOPdesk IT service management software can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance.
Integrating Bomgar with TOPdesk increases the effectiveness of your technicians by empowering them with multi-platform remote desktop control and secure chat capabilities.
Adding Bomgar to the service catalogue enables technicians to launch remote support directly from an incident or customer record.
With Bomgar, support representatives can chat securely with customers and other team members. Bomgar records chat transcripts and full session details, ensuring the audit trail is complete.
Transcripts of the sessions are automatically saved in service desk tickets where they can be easily reviewed by technicians and managers.
Bomgar allows reps to work from their preferred device, whether it’s a laptop, smartphone or tablet.
Bomgar also enables remote access to desktops, servers, point-of-sale systems, kiosks and network devices. You can provide both proactive system support and responsive customer supoprt with the same software tool.