IT organizations using ChangeGear can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance.
With Bomgar, ChangeGear enables your service desk technicians and customers to launch a secure remote support session directly from any ticketing module in the ChangeGear Service Desk Platform plus the self-service portal.
This integration increases the effectiveness of your technicians with robust remote support, secure chat and incident based mobile device support.
Bomgar lets technicians work directly with the systems they’re supporting - from anywhere. Launch remote support from any ticketing module in the ChangeGear Service Desk Platform. Chat securely with customers and automatically record details of every remote support session.
The Bomgar integration with ChangeGear allows a Service Desk technician to launch a secure remote support session directly from the incident ticket, immediately beginning to diagnose and resolve issues, driving increased efficiency with first call resolution.
Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems. And the Bomgar appliance keeps sensitive remote support logs and system access in-house, rather than routing them through a third-party, improving security and compliance.