Remote Support Integrations Download Trial

Integrate Remote Support with ITSM and Service Desk Solutions

You've already invested in solutions for your service desk or support center to more efficiently track issues and end-user requests. Your remote support software should fit seamlessly into your environment and increase your return on those investments.

That's why Bomgar offers pre-built integrations for the leading service desk, CRM, and systems management solutions. Plus, our custom integration capabilities let you use Bomgar with your own system to create a seamless remote support experience.

Enhance Your Help Desk and Systems Management Solutions

A diagram showing a hypothetical helpdesk or system management integration with Bomgar

Integrating Bomgar with your incident and case management systems gives you a seamless process for remote support.

Bomgar’s integrations allow you to launch a remote support session directly from the ticket or record, automatically update tickets with details from the support session and include the chat transcript and session recording in the ticket.

Integrate Chat Support with Your ITSM and CRM

Integrating Bomgar with your service desk, CRM, and systems management platforms gives you a complete remote support solution. Bomgar includes secure chat support capabilities, so you can offer live help from your website, knowledgebase or self-service support portal. With Bomgar, you can easily move from chat support to screen sharing and remote control. After the support session, Bomgar updates the support record with the chat transcript and details from the remote support session.

Watch how Bomgar chat is integrated

Create Custom Integrations

You can also use Bomgar's API and Integration Client to create custom integrations with other or home-grown solutions. Implement the integrations yourself or contact our Professional Services team to help you build them.

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Embed Remote Support in Your Apps on iPads, iPhones & Android Devices

Embedded Remote App Support is a a software development kit (SDK) that can be included in Apple iOS or Android apps. Once enabled, customers and employees can request remote support directly from an Android or iOS app. And support reps can see and troubleshoot the app in real time. Make the following features available to support representatives:

A screenshot of the Bomgar rep console, showing a dropdown menu of special actions
  • Remote viewing of your own app
  • Custom special actions that control aspects of the app and automate troubleshooting
  • Custom system info specific to your app
  • Compressed file transfer to and from your app
  • Chat support with canned messages
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