Bomgar Appliance for Remote Support Request Evaluation

Secure Remote Support with the Bomgar Box

With the Bomgar Appliance for remote support, you’ll keep sensitive data behind your own firewall, under the trusted security measures you already have in place. Every support session generates a detailed audit trail, including a full video recording of all remote support activity. By investing in the Bomgar Appliance, you eliminate the monthly fees of software-as-a-service, lowering total cost of ownership over time.

Virtual Appliance B400 B300 B200
Capacity Defined by Virtual Infrastructure Up to 1200 concurrent technicians Up to 300 concurrent technicians Up to 20 concurrent technicians
Redundancy
  • Defined by Virtual Infrastructure
  • Failover capable
  • Dual processors
  • Dual power supplies
  • RAID 6 – Eight physical drives configured into two logical RAID drives, supports the loss of up to three drives without losing data
  • Hard drive failure notification
  • Failover capable
  • Single processor
  • Dual power supplies
  • RAID 6 – four hard drives
  • Hard drive failure notification
  • Failover capable
  • Single processor
  • Single power supply
  • Failover capable
Authentication LDAP, RADIUS, Kerberos
Integration
  • API and SDK for Custom Integrations
  • Database integration and API Extraction Tool
  • Syslog Server Integration
  • Microsoft SQL Server
Jump Clients ~10,000 Active Jump Clients [Depends on Virtual Infrastructure] Up to 25,000 Active Jump Clients Up to 10,000 Active Jump Clients Up to 1,000 Active Jump Clients
Deployment Virtual Appliance VMWare vCenter 5.0+
  • 1U rack-mountable server 1.7 x 17.2 x 23.5 in., 43 lbs.
  • Compatible with Atlas Deployments
  • 1U rack-mountable server 1.7 x 17.0 x 25.6 in., 43 lbs.
  • Compatible with Atlas Deployments
  • FIPS 140-2 version available
  • 1U rack-mountable server 1.7 x 16.7 x 14 in., 17.5 lbs.
  • FIPS 140-2 version available

Secure Remote Support. No Monthly Fees.

Bomgar offers the leading ownership model for remote support. Customers buy Bomgar once, then get support and upgrades for a 20% yearly maintenance fee. Eliminating the monthly fees required by Software-as-a-Service enables a lower total cost of ownership.

How Does the Bomgar Appliance Work?

Firewalls are designed to block incoming traffic. That is why traditional remote desktop tools (RDP, VNC, pcAnywhere, Dameware and others) require firewall configuration changes in order to work over the internet. Bomgar does not require changes to your firewall because both the remote computer and the technician offering remote support connect to the Bomgar through outbound connections.

If the remote computer can connect to the internet, support reps can connect to it through Bomgar without the use of VPN. In the case of closed networks, a single internet-connected Bomgar node can enable an off-network remote technician to connect to network devices and desktops that are not themselves connected to the internet.

Bomgar connects support reps with remote desktops, servers, laptops and network devices wherever they are. Support reps can see the screen, control the mouse and work as if physically in front of the remote desktop, speeding time to resolution. Bomgar can even let you gain remote control of computers not connected to the internet.

Support reps can use Bomgar to support remote iPad, iPhone, Android, BlackBerry and Windows Mobile devices. And Bomgar lets technicians control remote desktops from their iPad, iPhone or Android tablet.

Bomgar logs and records every session, and all session traffic is guarded by SSL encryption. Plus, the Bomgar Appliance resides in your network, under the trusted security measures you already have in place. After most support sessions Bomgar uninstalls, leaving no footprint on the remote desktop.