With the Bomgar Appliance for remote support, you’ll keep sensitive data behind your own firewall, under the trusted security measures you already have in place. Every support session generates a detailed audit trail, including a full video recording of all remote support activity. By investing in the Bomgar Appliance, you eliminate the monthly fees of software-as-a-service, lowering total cost of ownership over time.
|Capacity||Defined by Virtual Infrastructure||Up to 1200 concurrent technicians||Up to 300 concurrent technicians||Up to 20 concurrent technicians|
|Authentication||LDAP, RADIUS, Kerberos|
|Jump Clients||~10,000 Active Jump Clients [Depends on Virtual Infrastructure]||Up to 25,000 Active Jump Clients||Up to 10,000 Active Jump Clients||Up to 1,000 Active Jump Clients|
|Deployment||Virtual Appliance VMWare vCenter 5.0+||
Bomgar offers the leading ownership model for remote support. Customers buy Bomgar once, then get support and upgrades for a 20% yearly maintenance fee. Eliminating the monthly fees required by Software-as-a-Service enables a lower total cost of ownership.
Firewalls are designed to block incoming traffic. That is why traditional remote desktop tools (RDP, VNC, pcAnywhere, Dameware and others) require firewall configuration changes in order to work over the internet. Bomgar does not require changes to your firewall because both the remote computer and the technician offering remote support connect to the Bomgar through outbound connections.
If the remote computer can connect to the internet, support reps can connect to it through Bomgar without the use of VPN. In the case of closed networks, a single internet-connected Bomgar node can enable an off-network remote technician to connect to network devices and desktops that are not themselves connected to the internet.
Bomgar connects support reps with remote desktops, servers, laptops and network devices wherever they are. Support reps can see the screen, control the mouse and work as if physically in front of the remote desktop, speeding time to resolution. Bomgar can even let you gain remote control of computers not connected to the internet.
Support reps can use Bomgar to support remote iPad, iPhone, Android, BlackBerry and Windows Mobile devices. And Bomgar lets technicians control remote desktops from their iPad, iPhone or Android tablet.
Bomgar logs and records every session, and all session traffic is guarded by SSL encryption. Plus, the Bomgar Appliance resides in your network, under the trusted security measures you already have in place. After most support sessions Bomgar uninstalls, leaving no footprint on the remote desktop.