security

Security

Customers address the most common remote support security threats with Bomgar.

Remote Support Security Is Vital for Our Customers

In 2012, the Verizon Business RISK team found that 88% of the data breaches they investigated involved some type of remote control or remote access application.

These findings are corroborated by Trustwave’s SpiderLabs team. They found that over 60% of the approximately 100 data breaches they investigated in 2012 involved remote access software.

Bomgar addresses these remote support security threats with the four A’s of security:

Architecture

With Bomgar’s on-premises deployment, customers prevent the routing of sensitive data through a third party and are able to integrate with local directories.

Authentication

Customers can integrate and sync Bomgar with existing directory services (LDAP, Kerberos, Smart Card, RADIUS), so that changes in a support rep’s account in Active Directory are automatically reflected in Bomgar.

Access Controls

Administrators have more than 50 separate permissions available to them to fine tune the level of access support reps have on remote computers and devices.

Audit

Most remote support products don’t have a good way to log activity. But since Bomgar logs all session activity, customers can know everything about what happens during support sessions. We can even record videos of support sessions, so break out the Popcorn!

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