With Bomgar, not only can our customers offer remote assistance to end-users experiencing problems, they can also access remote desktops and servers even when no one is there.
Bomgar’s patented Jump Technology empowers them to support any remote desktop or server proactively – even if no one is present on the other end to enable remote control.
Jump Technology lets reps access and control any computer wherever it is.
What's the best thing about Jump Technology? It’s included in every Bomgar license.
Since Bomgar licenses are based on the number of concurrent reps, rather than the number of supported end-points, Jump Technology means HUGE savings for most enterprises.
Jump Technology is one of the ways Bomgar satisfies the needs of multiple support groups and scenarios. So when people ask us, “Is Bomgar for customer support reps or systems integrators?” we say, “Yes!”
Advanced capabilities like Jump Technology allow IT to support unattended systems proactively and perform maintenance 24 hours a day throughout the University.
Implementing Bomgar’s Jump Technology is a one-time event for end-users, but it lets the support team support any remote desktop client on any network without delay.