Many enterprises have already invested in solutions that track support issues and end-user requests. And they rely on these systems to keep their customers and employees on track.
Because of these investments, Bomgar customers take a strategic approach to remote support. They don’t want to just tack it on as a peripheral function.
That’s why Bomgar offers pre-built integrations for the leading service desk, CRM, and systems management solutions.
Customers can use Bomgar with Autotask, BMC, Dell KACE, Cherwell, Hornbill, HP, Salesforce, ServiceNow or their own internal systems to create a seamless remote support experience.
The integration allows technicians to launch a Bomgar remote support session directly from the ServiceNow incident and automatically feeds session details back into the trouble ticket once the session closes
Native integration with Dell KACE simplified technicians’ operational processes and dramatically improved user experience to near perfect satisfaction in surveys from the user community.