While remote support brings immediate financial benefits, not all deployment models have the same impact.
Have you ever added up the total cost of ownership for remote tools like WebEx Support Center, LogMeIn Rescue or Citrix GoToAssist? With software-as-a-service, you pay the same amount year over year. That’s really just rent.
But Bomgar is something you own. A low annual maintenance gets you upgrades and support at a fraction of the cost compared to SaaS alternatives.
And Bomgar licenses are concurrent licenses - not named seats. Instead of buying a license for every rep, you only buy enough to cover your peak support load, sharing licenses across teams.
Combining concurrent licenses with Bomgar’s ownership model adds up to a much lower total cost compared to SaaS solutions.
Examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying the Bomgar remote support solution.
90% of support routed to online chat
30% improvement in staff productivity
15% increase in customer satisfaction
50% reduction in average cost/incident