Bomgar customers simplify support operations by addressing with one secure solution what many companies attempt to address with eight or more remote tools. By using one product, eliminate the cost of overlapping maintenance on products that are 80% redundant.
Consolidating remote support improves security, too. Customers can set rules governing support interaction on a per-customer, a per-rep, or a per-team basis. This lets them meet the compliance demands for all customers, even if what constitutes compliance differs per customer. It also eliminates the problem of multiple audit trails.
In addition, customers improve efficiency by consolidating. Support reps are trained on one remote tool. Existing ITSM infrastructure is easier to integrate, also. With Bomgar, customers can eliminate gaps in support.
Remote support with Bomgar led to consolidation of resources – freeing up IT staff to work on other proactive projects.
“Our ultimate objective was to consolidate to one remote support tool that could be effectively and securely used no matter where an issue arises within our partner organizations and no matter what device is being used”