Bomgar has supported Mac OS X since 2007. And, unlike some remote support solutions that stop with basic support, Bomgar offers largely the same functionality for Mac as it does for Windows. Without Bomgar, support organizations must settle for patched-together solutions, limited functionality and awkward connection processes if they need to support a Mac outside the company firewall. With Bomgar, remote Mac support is integrated into all your other support systems and processes.
Your Mac support reps probably want to run Mac themselves.
With Bomgar, support reps can offer remote support from Mac OS X to any other platform Bomgar supports. Reps who run Mac can control Windows, Mac and Linux systems. They can also support mobile devices, including iPad, iPhone, Android, Windows Mobile and BlackBerry devices.
With Bomgar, your support technicians can:
See your customer's screen and fully interact with the remote system as if it were on your desk.
Reassure end users they are in control when you take remote control of their system.