Support and IT organizations using Cherwell Service Management can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance.
With Bomgar, Cherwell Service Management enables service desk technicians and customers to launch a secure remote support session directly from any module in Cherwell Service Management or the self-service portal.
This integration increases the effectiveness of your technicians with robust remote support, secure chat and incident based mobile device support.
Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.
Integrating Bomgar remote support software with Cherwell Service Management Software enhances service in a number of ways:
We’re certain that integrating Bomgar’s chat and remote support capabilities will help Cherwell customers resolve issues more quickly and will dramatically improve the quality of service desk support.
Vance Brown | CEO, Cherwell Software
Bomgar lets technicians work directly with the systems they’re supporting - from anywhere. Launch remote support from any module in Cherwell. Chat securely with customers. Assist users on multiple platforms, including iPads, iPhones and Android devices. And record details of every remote support session, populating incident records with details from the remote support session.
Integrating Bomgar with Cherwell Service Management gives you a complete remote support solution. Bomgar includes secure chat support capabilities, so you can offer live help from your website, knowledgebase or self-service support portal.
With Bomgar, you can easily move from chat support to screen sharing and remote control. After the support session, Bomgar updates the support record with the chat transcript and details from the remote support session.
Bomgar gives both you and your customer a seamless support experience.
Add secure, branded chat support to your website. Easily escalate from a chat support session to remote control.
Use surveys to get customer feedback on their remote support experience and collect support rep responses in an exit survey.