Your support organization already has many tools and processes in place for managing requests and tracking issues. Whether your using off-the-shelf software or home-grown systems, Bomgar's custom integrations allow you to create a seamless support experience.
Bomgar's Application Programming Interface (API) and Integration Client give you the blueprints for creating standard integrations that can shave 75% off development time. From tying remote support sessions to your help desk tickets to associating session logs to call recordings, we give you all the tools required to create custom integrations that work for your support organization.
To make custom integrations easier, Bomgar provides an open API to all customers, including those with standard licensing. You can use the Bomgar API to extract data from the Bomgar appliance and push that data to any database, service desk solution, content management system or other application based on your business needs.
In addition to the open API, Bomgar provides an Integration Client that comes with two pre-packaged plugins - a Windows file system and a Microsoft SQL server plugin.
Bomgar’s Integration Client allows in-house administrators and developers to extract session data from the Bomgar appliance by using the included plugins.
The Bomgar Professional Services team can assist with your custom integration to expedite the efficiency and productivity gains. Our Professional Services help you to fully utilize the Bomgar solution and maximize your return on investment.
See your customer's screen and fully interact with the remote system as if it were on your desk.
Add secure, branded chat support to your website. Easily escalate from a chat support session to remote control.