You’ve already invested in solutions for your service desk or support center to more efficiently track issues and end-user requests. Your remote support software should fit seamlessly into your environment and increase your return on those investments.
That’s why Bomgar offers pre-built integrations for the leading service desk, CRM, and systems management solutions. Use Bomgar with Autotask, BMC, Dell KACE, Cherwell, Hornbill, HP, TOPdesk, Microsoft Dynamics CRM, Salesforce, ServiceNow, SunView ChangeGear or your own system to create a seamless remote support experience.
Integrated Remote Support and Secure Chat for BMC Remedy, Remedyforce, Footprints and Service Desk Express.
Integrated Remote Support, Secure Chat and Intel vPro Technology for the Dell KACE K1000 Management Appliance
Integrated remote support, secure chat and surveys for Cherwell Service Management Software.
Integrated Remote Support, Secure Chat and Automated Surveys for HP Service Manager.
Integrated Remote Support, Secure Chat and Customer Feedback Exit Surveys for Salesforce.com.
Launch remote support directly from a case in Microsoft Dynamics CRM and chat securely with customers.
Integrated Remote Support, Secure Chat and Automated Surveys for Hornbill Supportworks ITSM solutions.
Integrate remote support, secure chat and automated scripts to accelerate incident resolution.
Integrated Remote Support, Secure Chat and Intel vPro Technology for your SunView ChangeGear Service Desk.
Integrated Remote Support, Secure Chat and Intel vPro Technology for your EasyVista Neo Platform.
Integrating Bomgar with your incident and case management systems gives you a seamless process for remote support.
Bomgar’s integrations allow you to launch a remote support session directly from the ticket or record, automatically update tickets with details from the support session and include the chat transcript and session recording in the ticket.
Integrating Bomgar with your service desk, CRM, and systems management platforms gives you a complete remote support solution.
Bomgar includes secure chat support capabilities, so you can offer live help from your website, knowledgebase or self-service support portal.
With Bomgar, you can easily move from chat support to screen sharing and remote control. After the support session, Bomgar updates the support record with the chat transcript and details from the remote support session.
You can also use Bomgar's API and Integration Client to create custom integrations with other or home-grown solutions. Implement the integrations yourself or contact our Professional Services team to help you build them.
Embedded Remote App Support is a a software development kit (SDK) that can be included in Apple iOS or Android apps. Once enabled, customers and employees can request remote support directly from an Android or iOS app. And support reps can see and troubleshoot the app in real time. Make the following features available to support representatives: