You’ve already invested in solutions for your service desk or support center to more efficiently track issues and end-user requests. Your remote support software should fit seamlessly into your environment and increase your return on those investments. That’s why Bomgar offers pre-built integrations for the leading service desk, CRM, and systems management solutions. Use Bomgar with Autotask, BMC, Dell KACE, Cherwell, Hornbill, HP, Salesforce, ServiceNow or your own system to create a seamless remote support experience.
Integrated Remote Support and Secure Chat for BMC Remedy, Remedyforce, Footprints and Service Desk Express.
Integrated Remote Support, Secure Chat and Intel vPro Technology for the Dell KACE K1000 Management Appliance
Integrated remote support, secure chat and surveys for Cherwell Service Management Software.
Integrated Remote Support, Secure Chat and Automated Surveys for HP Service Manager.
Integrated Remote Support, Secure Chat and Customer Feedback Exit Surveys for Salesforce.com.
Integrated Remote Support, Secure Chat and Automated Surveys for Hornbill Supportworks ITSM solutions.
Integrating Bomgar with your incident and case management systems gives you a seamless process for remote support.
Bomgar’s integrations allow you to launch a remote support session directly from the ticket or record, automatically update tickets with details from the support session and include the chat transcript and session recording in the ticket.
You can also use Bomgar's API and Integration Client to create custom integrations with other or home-grown solutions. Implement the integrations yourself or contact our Professional Services team to help you build them.
The Bomgar Professional Services team can help you implement or customize integrations with your existing systems. Our Professional Services help you to fully utilize the Bomgar solution and maximize your return on investment, even train your reps and admins to use Bomgar fully.
Embedded Remote App Support is a a software development kit (SDK) that can be included in Apple iOS or Android apps. Once enabled, customers and employees can request remote support directly from an Android or iOS app. And support reps can see and troubleshoot the app in real time. Make the following features available to support representatives: