Remote Support Integrated with Your Service Desk

You’ve already invested in solutions for your service desk or support center to more efficiently track issues and end-user requests. Your remote support software should fit seamlessly into your environment and increase your return on those investments. That’s why Bomgar offers pre-built integrations for the leading service desk, CRM, and systems management solutions. Use Bomgar with BMC, Dell KACE, Cherwell, Hornbill, HP, Salesforce, ServiceNow, Spiceworks or your own system to create a seamless support experience.

BMC Software

Integrated Remote Support and Secure Chat for BMC Remedy, BMC Remedyforce, and BMC Service Desk Express.

Dell KACE

Integrated Remote Support, Secure Chat and Intel vPro Technology for the Dell KACE K1000 Management Appliance

ServiceNow

Integrated Remote Support, Secure Chat and Automated Surveys for ServiceNow.

Cherwell Software

Integrated remote support, secure chat and surveys for Cherwell Service Management Software.

HP Service Manager

Integrated Remote Support, Secure Chat and Automated Surveys for HP Service Manager.

Salesforce.com

Integrated Remote Support, Secure Chat and Customer Feedback Exit Surveys for Salesforce.com.

Spiceworks

Launch remote desktop support directly from the help desk and inventory with the Bomgar plugin for Spiceworks

Hornbill Supportworks

Integrated Remote Support, Secure Chat and Automated Surveys for Hornbill Supportworks ITSM solutions.

API for Custom Integrations

Use Bomgar's open API and Integration Client to integrate Bomgar with internal databases and applications.

Enhance Your Help Desk and Systems Management Solutions

Service Desk Efficiency: Rep can start a new Bomgar support session and view associated sessions from the incident record.

Integrating Bomgar with your incident and case management systems gives you a seamless process for remote support.

Bomgar’s integrations allow you to launch a remote support session directly from the ticket or record, automatically update tickets with details from the support session and include the chat transcript and session recording in the ticket.

Create Custom Integrations

You can also use Bomgar's API and Integration Client to create custom integrations with other or home-grown solutions. Implement the integrations yourself or contact our Professional Services team to help you build them.

Bomgar API

Bomgar Professional Services

The Bomgar Professional Services team can help you implement or customize integrations with your existing systems. Our Professional Services help you to fully utilize the Bomgar solution and maximize your return on investment, even train your reps and admins to use Bomgar fully.

Professional Services

Embed Remote Support in Your Apps on iPads, iPhones & Android Devices

Control Android/iOS Apps — Use special actions to control aspects of your app

Embedded Remote App Support is a a software development kit (SDK) that can be included in Apple iOS or Android apps. Once enabled, customers and employees can request remote support directly from an Android or iOS app. And support reps can see and troubleshoot the app in real time. Make the following features available to support representatives:

Remote viewing of your own app
Custom special actions that control aspects of the app and automate troubleshooting
Custom system info specific to your app
Compressed file transfer to and from your app
Chat support with canned messages

Embedded Remote App Support