Bomgar's robust logging and recording capabilities capture exhaustive details about support sessions and give administrators comprehensive visibility into support activity. This transparency is critical when regulatory compliance is a concern.
With Bomgar, administrators can easily generate activity reports on support and training sessions for specific time periods that can be viewed online or downloaded.
With Bomgar's reports and session recordings, administrators can know who was in control and who performed which actions during support sessions.
With Bomgar Analytics, administrators and privileged users can generate broad, comprehensive reports and also apply specific filtering to customize reported information based on clear-cut needs on an ad-hoc basis. When using the Bomgar Integration Client, administrators can perform in-depth "what if" analysis of audit data when it is saved to a SQL server.
Bomgar's logging and recording capabilities capture extensive detail about support sessions and give administrators critical visibility into support activity. Filter reports using various parameters, and export reports to CSV files.
Use surveys to get customer feedback on their remote support experience and collect support rep responses in an exit survey.