With Bomgar Jump Technology, remote access to unattended systems is included in the core software. Jump Clients let you access unattended Windows, Mac and Linux computers. Jump Clients can be mass deployed, or deployed while you are in a session.
In many support scenarios, the user is in front of the troubled computer and can initiate remote support.
However, many support scenarios do not fit this mold, and the vast majority of remote support products provide functionality for only one situation or the other.
Bomgar Jump Clients give you remote access to computers wherever they are, even if no one is present to enable remote control.
Jump Clients are a good solution for support desks that support mobile users or users on outside networks over which they have little control.
A good example is a medical software company that has to support medical offices using its software application. Obviously, the customers are not on the same network as the software company, nor does the software company have much influence over its customers’ networks.
Having Jump Clients deployed lets support reps access the remote systems without requiring the person on the other end of the session to be technical.
Jump Clients can be mass deployed to multiple computers simultaneously. To help with finding and identifying computers later, you can add a group name and comments when you deploy them.
You can also set whether the Jump Clients are active or passive, and determine the system statistics they send back to the Bomgar Appliance.
Not only can the remote systems your supporting be located anywhere, the support technicians can be, too.
A technician can control remote desktops, servers and even other mobile devices with a toolkit similar to the desktop version of the Bomgar representative console.
Remote access to every Windows desktop and server in a remote network - no pre-installed client required.
Give off-network support technicians remote access to systems on isolated networks.