Bomgar lets you use your existing directories and group policies to manage all your technicians and report on their remote support activity at a granular level. You can integrate Bomgar with your existing directories and security providers. And since our licenses are based on concurrency, you can make as many unique user accounts as you need.
Bomgar enables granular control over support representative permissions through individual or group policies defined in your own directory.
You can create group policy templates to speed the creation of new teams. Group policies can apply both to technicians in your organization and to any technician invited into a support session.
Bomgar supports Kerberos integration for Single Sign On.
For multi-factor authentication, you can integrate Bomgar with RADIUS. RADIUS uses RSA secure ID or other RADIUS authentication providers.
And for government agencies and regulated companies that require physical authentication for remote access, Bomgar also allows reps to pass smart card, or common access card (CAC), credentials to a remote computer.
Bomgar integrates easily with your existing directory services, making user account management much easier and much, much more scalable. Instead of creating and editing accounts manually, you can add accounts or whole groups from Active Directory (or another service) quickly and easily.
Support reps can log into Bomgar with the same username and password that they use to log into their computer. And a directory change can revise their permissions in Bomgar.
With Bomgar, support reps can offer remote support from anywhere and from a variety of devices. To make this mobile, multi-platform capability more secure, Bomgar also gives administrators granular control over both what devices can be used and where they can be used.
As an administrator, you can restrict the use of Bomgar only to specific networks. Or you can provision phones or tablets to use Mobile Rep Consoles. Either way, device verification gives you another authentication method.
Password reset requests are often cited as the number one support request. Ironically, sometimes the technicians doing the support forget their passwords, too!
With Bomgar, administrators can give a non-admin permission to manage password resets. This frees up administrators to focus on more critical tasks.
Managing all the members of a large service desk or IT organization can be complicated. Bomgar makes it easier by eliminating a lot of work for you. Plus, your technicians don't have to remember another username and password.
Because Bomgar can read accounts straight from the directory, any change in a user's status will automatically update in Bomgar's user settings and privileges. No further configuration is required.
And if a support representative moves to another area that does not use Bomgar or leaves the company, the user's privileges are automatically removed from Bomgar when he or she is deleted from the company directory. The user account information only appears in Bomgar for reporting purposes.
Automatically distribute incoming support requests to the right representative, support group or vendor.
Pass local smart card or common access card (CAC) credentials to a remote computer, enabling elevated remote assistance.