browser-sharing

Collaborative Browser Sharing

Appliance-based co-browsing software enables secure browser sharing, chat, URL push and screen annotations.

Use Browser Sharing for Website Support

Collaborative Browser Sharing
Co-browse without having full access to the end-user's computer

Collaborative browser sharing sessions give support representatives view-only access to the customer’s browser, allowing them to better understand the end-user’s issue and quickly guide them to a resolution.

Support reps cannot remote control or even view any other content on the remote desktop, but they can offer chat support, push URLs and make annotations on the remote screen.

So you can give some support teams co-browsing capabilities and reserve full remote control for other teams or support channels.

Combine Browser Sharing with Annotations and Chat

Screen Annotations
Use screen annotations to highlight and draw on the remote screen

Especially when coupled with other Bomgar features - such as annotations and chat - this browser-only session type is ideal for supporting customer web portals or applications.

While connected, the support representative can view the browser, chat with the customer, make annotations on the screen and push URLs to the remote browser. All the tools needed for remote web support are available to the support technician without giving them full remote control of the end-user’s computer.

Appliance-Based Browser Sharing Integrates with LDAP

Group Policies and Policy Templates
Bomgar Group Policies and Policy Templates

As with every Bomgar session, remote system access and session information is routed through the secure Bomgar appliance, which sits on-premises within the support organization’s own security measures. This means session data never passes through a third-party server, a concern with traditional co-browsing solutions.

Because Bomgar is appliance-based, you can securely integrate it with your identity management protocols. Bomgar offers options to integrate your existing identity management and authentication methods, and control individual representative’s access to URL push and other features used with browser sharing.

Bomgar also allows you to view detailed reports on collaborative browser sharing sessions, including a video recording of all activities.

Browser Sharing: Screen Sharing without Remote Control

Collaborative Browser Sharing is a remote support session type that allows website visitors to request help by sharing their browser, and only their browser, with a support representative. Support reps can assist with web applications without having full access to the end-user's computer.

Especially when coupled with other Bomgar features - such as annotations and chat - this browser-only support session type is ideal for those who provide support for customer web portals or applications.

  • View-only co-browsing
  • Annotate the remote screen
  • Chat and push URLs
  • Appliance-based security

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