Gartner |
"Cool Vendors in IT Support, 2008" – Gartner, 4/22/08
"Midsize enterprises looking for PC support and configuration management should include new appliance-based approaches in addition to traditional products." |
 |
"SoftwareCEO Innovation Awards" – SoftwareCEO, 4/15/08
Bomgar chosen as a finalists in the Software Innovation Awards. |
 |
"Making IT More Efficient with a Virtualized Help Desk" – Network World, 4/1/08
"Bomgar CEO Joel Bomgar talks about how virtual help desk applications can ease the burden on IT staffs spread too thin." |
 |
"Virtualizing IT People: The Bomgar Box" – Windows IT Pro, 3/14/08
"In the field of remote tech support, one company is trying to virtualize your IT people." |
 |
"Rebranded, re-energized: Ridgeland-based Bomgar in 'hypergrowth' mode" – Clarion Ledger, 12/9/07
"It's as if [founder Joel Bomgar] and the Ridgeland-based technology firm are on fast forward." |
|
"BMC, Bomgar team to speed trouble-ticket resolution" – Network World, 11/8/07
"Bomgar has allied itself with BMC Software so their platforms can talk to each other and make it simpler to resolve trouble tickets." |
 |
"Bomgar Expands OS Support, Remotely Speaking" – Enterprise IT Planet, 10/18/07
"Besides hands-on configuration and control, the appliance model proves attractive for a reason that goes to the core of IT accountability: regulatory compliance." |
 |
"Bomgar Pushes New Flavors of Remote Support" – InternetNews, 10/15/07
"Bomgar is poised to boost its share of the market with new releases targeting businesses using Linux and Windows Mobile." |
|
"Whatever happened to last year's top 10 security companies to watch?" – Network World, 10/15/07 |
 |
"Software as a Serpent" – CFO.com, 09/1/07
"For small fast-growing businesses, the argument for on-demand software becomes less compelling." |
 |
"3 Easy Steps to Providing Remote Tech Support" – TechBuilder, 08/27/07
"This is a one-stop tech support powerhouse that outperforms all of its Software-as-a-Service competitors." |
 |
"A Call for Change" – Wall Street Journal, 06/30/07
"Remote support saves time for our customers and our technical-support staff." Brian Denton, VP & CIO, PracticeWorks |
 |
"Review: Remote Desktop Control Out Of The Box" – CRN Tech, 05/21/07
"Solution providers interested in offering support desk services should look no further than the Bomgar Box ..." |
 |
"Reach Out & Fix Something" – Mobile Enterprise Magazine, 05/17/07
"If you wanted to take it away from me, you'd have to pry it from my cold, dead hands." |
| PC Magazine |
"Our Favorite Small Business Tools – Small Medium Business (SMB)"
PC Magazine, 05/15/07 |
| PC Magazine |
"Bomgar Box B100" – PC Magazine, 05/08/07 |
 |
"Take the Lead: Geek-Free Technology" – Entepreneur, 5/1/07
Entrepreneur highlights new technologies that don't require high levels of technical proficiency to operate. |
| eWeek |
"Bomgar's Helping Hand" – eWeek, 4/17/07
"B200 offers amenities that we haven't seen in similar offerings, including canned messages, support teaming and session recording." |
 |
"How the Salvation Army supports users from Alaska to Guam" – Computerworld, 4/13/07
"We did a point-by-point comparison of GoToAssist and Bomgar™, and Bomgar™ performed extremely well. It provides equivalent functionality in every way, and it is a much better value proposition." |
 |
"Red Herring 100 North America Awards" – Red Herring, 4/10/07
Bomgar chosen as one of 200 finalists for leadership in technology innovation. |
 |
"Special delivery" – The Deal, 3/30/07
"...the idea of delivering software over a dedicated server has returned, and VCs are hopping aboard." |
 |
"Small Business Finds Real Success With Virtual IT" – Small Business Computing, 3/22/07
"Compared to other solutions, the procedure at the client's end with Bomgar is simple, fast and foolproof." |
 |
"When the Help Needs Help" – Processor, 3/2/07
"Customers should [...] appreciate the simplicity of the Bomgar Box because they're required only to click a link to grant remote control to technicians." |
|
"Company's new name has familiar ring" – Network World, 2/28/07
Paul McNamara reports on the Bomgar™ name change. |
|
"Blade Switches Play Well With Others" – Enterprise IT Planet, 2/15/07
"Locally hosted network appliance facilitates on-demand remote access and support for Windows PCs." |
|
"1U Appliance Facilitates On Demand Remote Support" – Enterprise IT Planet, 2/15/07 |
 |
"Bomgar Scores $5 Million" – Red Herring, 2/11/07
"I think this whole market for client remote support, which NetworkStreaming and now Bomgar provide, is quite bright, especially in terms of growth rates." Matthew Healey, Senior Research Analyst, IDC |
 |
"12 quick IT productivity wins" – InfoWorld, 2/5/07
"Dennis Nelson, support systems analyst for the company, says the NetworkStreaming appliance shrinks call times by 24 percent, saving the company $5,000 a day in support costs." |
 |
"NetworkStreaming homes in on help-desk assistance" - Network World, 1/8/07
"Overall, the needs of customers and of those supporting them are taken into consideration with NetworkStreaming SupportDesk 9.1." |
|
"What's Hot" – Windows IT Pro, 1/1/07
"Our users love the product because it makes their lives so much easier." |
|
"Government & Mobility" – Mobile Enterprise Magazine, 12/30/06
"Another option comes from NetworkStreaming, which provides audit trails and internal data security through a remote control software system implemented through firewalls. The software, in effect, enables tech support organizations to commandeer remote mobile or desktop computers in order to fix them." |
 |
"Improved Accountability and Auditability" – Sarbanes-Oxley Compliance Journal, 11/30/06
"Product features, such as session recording, that ensure the ability to audit transactions are critical in today's world of compliance and regulations." Matt Healey, Senior Research Analyst, IDC |
|
"Top 10 security companies to watch" – Network World, 10/19/06
"The company started with a simple mission – to speed up resolution of help desk calls – and has made the process more secure by putting all the technology in the customer's hands, not the service provider's. Also, it uses no client software, so the remote machine cannot be taken over via NetworkStreaming's SupportDesk platform unless the user initiates a session." |
|
"Remote PC Support Via The Internet" – Processor, 10/13/06
"In less than 10 seconds, NetworkStreaming's new enterprise-grade, appliance-based product, the SupportDesk Appliance 300 (aka SA300), lets companies connect to their remote clients and co-workers all over the world." |
 |
"Remote support security can be overcome cost-effectively" – eChannelLine, 10/9/06
"The most important thing is the end-user is still in control. Although a VAR can get access to the end-user system after authorization is given, the end-user has a big, red 'stop' button they can click at any time to terminate the session." |
|
"Remote control software appliance now taking advantage of video" – Network World, 10/9/06
"NetworkStreaming's remote control appliances now make it possible to monitor the performance of help desk personnel and better troubleshoot issues that persist after initial attempts to resolve them." |
 |
AWARD "Best VAR Solution: Hardware" – IT Channel Vision, 10/06 |
|
"Desktop support without a client" – Network World, 10/2/06
"Over any timeframe past 12 months, you're going to have a much lower total cost of ownership with an appliance product, in addition to the security benefits." |
 |
"Product Review of SupportDesk 9: SmallBizPipeline.com" – SmallBizPipeline, 8/10/06
"SupportDesk 9 is simple to install and simple to use for both the technical support rep and the end user. From management's perspective, purchasing a hardware device means having a fixed expenditure with the ability to expand at predictable cost, with no monthly fees." |
| eWeek |
"Excellence Awards 6 Winners, Finalists Show Innovation Up and Down IT Stack" – eWeek, 6/19/06
Category: Productivity Applications
Finalist: SupportDesk 8.2 |
|
"Remote control tech support in a box" – InfoWorld, 5/22/06
"A company can have complete control over the appliance and make sure nothing else is on the server that can cause security risks." |
|
"Making Remote Support Virtual" – Red Herring, 5/22/06
"The ability to combine remote control with remote tech support speeds up support session for hardware and software vendors as well as companies with help desks for their employees, so they save money on their customer service costs." |
 |
"Best Places to Work 2006" – Mississippi Business Journal, 4/4/06 |
|
"Keeping Your Business Model Flexible" – Entepreneur, 4/1/06 |
 |
"A few minutes with ... Joel Bomgaars" – Pointe Innovation, 4/06
"Nothing in the world is as much fun (or hard work) as starting a business. You get to do things and learn things that it would take you 10 years to learn and do working in a traditional environment." |
 |
"Fast 50: Reader Favorites" – Fast Company Magazine, 2/20/06
"NetworkStreaming's vision is to continue providing tools that enable the support professional to provide consumers with the instant support they need from any and all technology and service vendors." |
 |
"Tech Crowd Struts Its Stuff" – ComputerWorld, 2/13/06
"Help your help desk to help hapless end users. You can start by considering giving help desk staffers the Support Appliance from NetworkStreaming Inc. in Ridgeland, Miss." |
 |
"Ahead of the Curve" broadcast – ABC News, 2/9/06 |
|
"NetworkStreaming Forms Partnership" – Mississippi Business Journal, 2/9/06
"Our customers needed a solution that allowed them to easily connect to disparate users while keeping costs low. Further, recent mandates dictate that these solutions also meet corporate governance guidelines for logging and reporting, as well as ensuring data integrity." |
 |
"Unveiling SupportDesk™ 9" – DEMO 2006 Conference Video, 2/8/06
Watch NetworkStreaming CEO Joel Bomgar and NetworkStreaming VP of Product Management Nathan McNeill present the advantages of SupportDesk 9. |
|
"Remote Control to the Rescue" – NetworkWorld, 2/8/06
"The beauty of the product is the IT pro doesn't have to travel and it sidesteps the need to convey complex instructions to users that may or may not act on them correctly." |
 |
"DEMObuzz: DEMO Deities" – DEMO 2006 Conference, 2/8/06
NetworkStreaming named a 2006 DEMOgod. |
|
"DEMO 2006 Innovations Advance the State of the Art in Technology" – Network World, 2/7/06
"SupportDesk™ is an easy to use, efficient and effective remote IT support tool." |
| eWeek |
"DEMO Displays Future of Software, Dinosaurs" – eWeek.com, 2/7/06 |
| eWeek |
"RSS, Network Optimization, Fraud Prevention Tools Take DEMO Stage" – eWeek, 2/6/06 |
|
"DEMO 2006" – Network World, 2/6/06
"When users are having problems with their machines, they can call the help desk. Using the SupportDesk appliance, IT teams can gain remote control over the computer by sending an applet to the user desktop. Once the user accepts the applet, the IT staffer can go through the support routine as if they were sitting at a user's workstation – without needing the user's help.– |
|
"Take Remote Control of Tech Support" – Small Business Computing, 1/4/06
"The big difference between SupportDesk and online tech support services is that you buy the network infrastructure outright." |
|
"Remote Controller" – Red Herring, 12/5/05
"Although other remote control technologies such as Timbuktu and PCAnywhere existed, Mr. Bomgaars' was unique in its ability to access any computer across corporate firewalls without having to pre-install software." |
 |
"InfoWorld 100 Projects of the Year" – InfoWorld, 11/14/05
Practice Partner (formerly Physicians Micro Systems) receives recognition in the Healthcare category for their deployment of the Bomgar Box™ |
 |
"Help's a Firewall Away" – InformationWeek, 10/24/05
"The NS Support Appliance is more secure than hosted systems since the customer maintains control over the process." |
 |
"NetworkStreaming offers IT support appliance" – TG Daily, 10/19/05
"What makes NetworkStreaming different is not only dynamic on-the-fly-access, but also the fact that the solution is completely hardware-based." |
|
"New appliance lets users control remote PCs" – Network World, 10/17/05
"Network Streaming opted for an appliance rather than a remote control service because the device lets customers control the interaction without having to use a service provider's network." |
 |
"NetworkStreaming Raises $6 Million for SSL Remote Support" – Converge! Network Digest, 10/17/05 |
|
"Remotely Control Any PC" – Windows IT Pro, March 2005
"SupportDesk is low-cost, remote control support software that's extremely easy to use. The setup was easy." |
