Press Releases

Bomgar Showcasing ServiceNow Certified Integration at Knowledge14 Conference

— Bomgar, the leader in enterprise remote support solutions, today announced it is exhibiting at the ServiceNow® annual Knowledge14® conference this week in San Francisco, California. Located at booth No. 313, the Bomgar team will demonstrate Bomgar’s certified integration for ServiceNow, which lets IT support groups launch secure remote support sessions and chats directly from ServiceNow, streamlining support processes and improving time to resolution. Full Story

Bomgar Solution Again Receives FIPS 140-2 Level 2 Validation

— Bomgar, the leader in enterprise remote support solutions, today announced it has been awarded a Level 2 Federal Information Processing Standards Publications (FIPS) 140-2 Validation: Security Requirements for Cryptographic Modules for its B200 and B300 appliances and version 13.1.3 software. FIPS 140-2 validation is a requirement for cryptographic products which will be used in a U.S. government agency network. Bomgar is the only remote support solution to achieve FIPS 140-2 Level 2 validation, ensuring its customers’ data remains safe from the most sophisticated methods of intrusion. Full Story

COPsync Provides CJIS Compliant Remote Tech Support with Bomgar

— Bomgar, the leader in enterprise remote support solutions, today announced COPsync is using its remote support solution to provide secure remote support to its clients. Based in Texas, COPsync operates the nation’s largest law enforcement real-time, information sharing, communication and data interoperability network. COPsync’s mobile application enables officers to efficiently gather information at the point of incident, and immediately share critical data with all officers on the COPsync network. Full Story

RBSCRP Securely Supports Point-of-Sale Systems using Bomgar

— Bomgar, the leader in enterprise remote support solutions, today announced that RBSCRP, Inc. is using Bomgar’s remote support solution to provide exceptional support to retail and hospitality clients. Headquartered in Honolulu, Hawaii, RBSCRP is a licensed distributor of Micros® point-of-sale (POS) products for the hospitality and retail industries. In business for more than 35 years, the company’s customers range from major hotel and restaurant chains with hundreds of point-of-sale (POS) devices to independent restaurants and retail outlets with a single terminal. Full Story

Bomgar Recognized as A Winner for Customer Advocacy Program

— Bomgar, the leader in enterprise remote support solutions, today announced its been named a winner in the 2014 Forrester Groundswell Awards for its customer advocacy program, the Bomgar Insider. The Forrester Groundswell Awards recognize excellence in the effective use of social technologies to drive business success. Bomgar was named the winner in the Social Reach Marketing (B2B) category during the Forrester Marketing Leadership Forum in San Francisco this week. This category recognizes social programs that effectively delivered marketing messages to new audiences. Full Story

Bomgar to Exhibit at Annual Service Desk and IT Support Show in London

— Bomgar, the leader in enterprise remote support solutions, today announced its plans for this year’s Service Desk and IT Support (SITS) Show, 29 -30 April, in London. Over the last two decades, SITS has established itself as the event that brings together the ITSM industry’s leading vendors, integrators, consultancies and service providers. Full Story

Wilkes County Maintains HIPAA & Security Compliance with Bomgar Solution

— Bomgar, the leader in enterprise remote support solutions, today announced that Wilkes County is using its remote support solution to improve IT efficiency and security. Located in the Blue Ridge Mountains in North Carolina, Wilkes County covers 760 acres and is home to nearly 70,000 residents. Full Story

BankTEL Systems Delivers Exceptional Support Experience with Bomgar

— Bomgar, the leader in enterprise remote support solutions, today announced that BankTEL Systems is using its remote support solution to deliver exceptional tech support to BankTEL clients. BankTEL Systems is a premier provider of financial accounting and cash management software applications for financial institutions. With more than 1,000 clients throughout the United States and multiple international locations, BankTEL has a number of offerings that help financial institutions cut costs, increase deposits, and automate their internal processes. Full Story

New TOPdesk and Bomgar Integration Maximizes IT Support Efficiency

— Bomgar, the leader in enterprise remote support solutions, can now be integrated with the TOPdesk service management solution. Developed by TOPdesk based on the Bomgar API, the new integration maximizes IT support efficiency and increases the effectiveness of support representatives by giving them secure, multi-platform remote support and chat capabilities directly from their TOPdesk console. Full Story

Augustana Care Services Supercharges Remote Support with Bomgar

— Bomgar, the leader in enterprise remote support solutions, today announced that Augustana Care Services is using its remote support solution to provide reliable and collaborative tech support to its employees and customers. Headquartered in Minneapolis, MN, Augustana Care is a healthcare organization that provides long term care, assisted living, independent living, hospice care and memory care services. Full Story

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Elizabeth Hulsey | Public Relations Specialist Bomgar Corporation

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