Press Releases

MSP Sora Technologies Improves Client Support Security with Bomgar

— Bomgar, the leader in enterprise remote support solutions, today announced that Sora Technologies is using its solution to provide more secure and intuitive remote support to its clients. Sora Technologies is a managed service provider that operates as an enterprise-class IT department for small and medium-sized businesses. Headquartered in Peoria, Illinois, Sora offers its clients a fast and reliable network, fixed technology support costs, and peace of mind knowing that everything in IT is under control. Full Story

Bomgar 14.2 Improves Remote Access Security and Productivity

— Bomgar, the leader in enterprise remote support solutions, today announced the latest version of its software, Bomgar 14.2. The Bomgar remote support solution enables technology support professionals to access and fix nearly any system or device, located anywhere in the world—from remote desktops and laptops, to servers and switches, and smartphones and tablets. Bomgar 14.2 introduces multiple enhancements for controlling and securing remote access to systems, as well as improving support technician productivity. Full Story

Maclellan Foundation Uses Bomgar to Provide Tech Support across the Globe

— Bomgar, the leader in enterprise remote support solutions, today announced that Maclellan Foundation is using its remote support solution to provide reliable tech support to a geographically dispersed workforce. A 70-year-old private grant making foundation, Maclellan provides grants across the globe for leadership development and capacity building. Although the company is based in Chattanooga, Tennessee, employees travel throughout the country and around the world. Full Story

Bomgar Honored as a 2014 Finalist for TSIA’s Spring 2014 TechBEST Awards

— Bomgar, the leader in enterprise remote support solutions, today announced it has been named a spring 2014 TechBEST finalist by the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, at the Technology Services World (TSW) Best Practices conference today in Silicon Valley. Bomgar was named a finalist in the Best in Satisfaction category. Full Story

TA Associates Announces Majority Investment in Bomgar

— TA Associates, a leading global growth private equity firm, today announced it has completed an investment in Bomgar, a leading provider of enterprise remote support solutions. Full Story

Cheshire and Merseyside CSU Provides Secure, Consolidated Remote Support with Bomgar

— Bomgar, the leader in enterprise remote support solutions, today announced that Cheshire and Merseyside Commissioning Support Unit (CMCSU) is using its solution for a more secure and consolidated approach to remote tech support. Part of the National Health Service (NHS), CMCSU was formed through the merger of several organisations and is responsible for supporting 20,000 staff members in 218 different locations throughout England. Full Story

Bomgar Showcasing ServiceNow Certified Integration at Knowledge14 Conference

— Bomgar, the leader in enterprise remote support solutions, today announced it is exhibiting at the ServiceNow® annual Knowledge14® conference this week in San Francisco, California. Located at booth No. 313, the Bomgar team will demonstrate Bomgar’s certified integration for ServiceNow, which lets IT support groups launch secure remote support sessions and chats directly from ServiceNow, streamlining support processes and improving time to resolution. Full Story

Bomgar Solution Again Receives FIPS 140-2 Level 2 Validation

— Bomgar, the leader in enterprise remote support solutions, today announced it has been awarded a Level 2 Federal Information Processing Standards Publications (FIPS) 140-2 Validation: Security Requirements for Cryptographic Modules for its B200 and B300 appliances and version 13.1.3 software. FIPS 140-2 validation is a requirement for cryptographic products which will be used in a U.S. government agency network. Bomgar is the only remote support solution to achieve FIPS 140-2 Level 2 validation, ensuring its customers’ data remains safe from the most sophisticated methods of intrusion. Full Story

COPsync Provides CJIS Compliant Remote Tech Support with Bomgar

— Bomgar, the leader in enterprise remote support solutions, today announced COPsync is using its remote support solution to provide secure remote support to its clients. Based in Texas, COPsync operates the nation’s largest law enforcement real-time, information sharing, communication and data interoperability network. COPsync’s mobile application enables officers to efficiently gather information at the point of incident, and immediately share critical data with all officers on the COPsync network. Full Story

RBSCRP Securely Supports Point-of-Sale Systems using Bomgar

— Bomgar, the leader in enterprise remote support solutions, today announced that RBSCRP, Inc. is using Bomgar’s remote support solution to provide exceptional support to retail and hospitality clients. Headquartered in Honolulu, Hawaii, RBSCRP is a licensed distributor of Micros® point-of-sale (POS) products for the hospitality and retail industries. In business for more than 35 years, the company’s customers range from major hotel and restaurant chains with hundreds of point-of-sale (POS) devices to independent restaurants and retail outlets with a single terminal. Full Story

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| Senior Director of Public Relations Bomgar Corporation

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