Press Releases

University of Miami Secures and Streamlines Remote Support with Bomgar

— Bomgar, a leader in secure remote support and access management solutions, today announced that the University of Miami (UM) is using its remote support solution to meet the University’s diverse set of needs. Founded in 1925, UM is a private research university comprised of 11 schools with more than 16,000 students from around the world, and offers 180 academic programs and majors. Full Story

Cook Incorporated Secures Vendor Access with Bomgar

— Bomgar, a leader in secure remote support and access management solutions, today announced Cook Incorporated is using Bomgar to secure and monitor vendor access to its internal systems. A manufacturer of medical devices, Cook makes 16,000 products that serve 13 hospital lines in 135 counties. Headquartered in Bloomington, Indiana, Cook Medical’s world headquarters is home to more than 2,400 employees. Full Story

Bomgar Expands Remote Screen Sharing for Android 5.0 Devices

— Bomgar, a leader in secure remote support and access management solutions, has expanded its support capabilities for Android to include screen sharing of all Android 5.0+ devices. The Bomgar Remote Support solution already enables full remote control of Samsung Android devices, and basic support functions for all Android phones and tablets, including co-browsing, transferring files, interacting with system info, and viewing the camera roll. Now support organizations can also connect to and see the screen of any Android 5.0+ device, making it easier to troubleshoot issues or train employees or customers. Full Story

Bomgar Introduces Remote iOS Screen Sharing

— Bomgar, a leader in secure remote support and access management solutions, today introduced a new Remote iOS Screen Sharing capability that allows support professionals to connect to and view the screen of iOS devices for troubleshooting and training purposes. Bomgar is the only Remote Support vendor to offer this functionality, which allows view-only screen sharing of iOS 8.0.1+ devices that are connected via USB to a Mac running OS X Yosemite. The introduction of iOS Screen Sharing exemplifies Bomgar’s commitment to enabling remote support for any device, anywhere, including the most popular mobile devices, such as the iPhone and iPad. Full Story

SysAid and Bomgar Integration Increases Support Efficiency and Customer Satisfaction

— Bomgar, a leader in secure remote support and access management solutions, today announced an integration between SysAid’s help desk software and the Bomgar Remote Support solution. The new integration increases the effectiveness of support representatives by allowing them to access secure chat and remote support capabilities directly from an incident in SysAid. Full Story

Bomgar Recognized in Gartner’s Market Guide for Privileged Access Management

— Bomgar, a leader in secure remote support and access management solutions, today announced it’s recognized as a representative vendor in this year’s Gartner Market Guide for Privileged Access Management. The report provides an analysis of the privileged access management (PAM) market and vendors who offer PAM solutions. According to the guide, the PAM market continues to see strong growth across the board, “with the growth rate for 2014 estimated to have been 32%.” The report also found that, “while in 2013 the majority of inquiries about PAM tools from Gartner clients were driven by compliance concerns and operational efficiency, a large part is now driven by the desire to mitigate threats of breaches and insider attacks. Gartner expects this trend to continue at least until 2016.” Full Story

Bomgar and Thycotic Partner to Improve Privileged Account Access Security

— Bomgar, a leader in secure remote support and access management solutions, and Thycotic, a provider of smart and effective privileged account management solutions for global organizations, have partnered to integrate Bomgar’s Privileged Access Management solution and Thycotic’s Secret Server enterprise privileged account management solution. The new integration provides enterprises with better control and visibility of access to critical endpoints and privileged accounts. Full Story

Bomgar and Integral Consulting Services Introduce Remote Support Integration for CA Technologies

— Bomgar and Integral Consulting Services have partnered to create an integration between Bomgar’s remote support solution and CA Service Desk Manager from CA Technologies. This new integration maximizes IT support efficiency and increases the effectiveness of support representatives by giving them secure, multi-platform remote support and chat capabilities directly from the CA incident management and self-service capabilities. Full Story

Julius Blum GmbH Unifies and Secures Global Tech Support with Bomgar

— Bomgar, a leader in secure remote support and access management solutions, today announced that Julius Blum GmbH is using Bomgar to provide global tech support and manage third-party privileged access. Located in Austria, Blum is an international company specialising in the production of functional furniture fittings. The company’s slogan, “Perfecting Motion,” was taken into account during a search for a new remote support solution that allows their IT department to smoothly communicate with and support traveling employees. Full Story

Bomgar Unveils Privileged Access Management that Enables Higher Productivity and Stronger Security

— Bomgar, a leader in secure remote support and access management solutions, today unveiled the new Bomgar Privileged Access Management solution, which enables security professionals to control, monitor, and manage access to critical systems by privileged users. With Bomgar, organizations can provide administrators, vendors, and business users with the access capabilities they need to be more productive, while protecting high value infrastructure, assets, and applications from cyber breaches. Full Story

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Elizabeth Hulsey | Public Relations Specialist Bomgar Corporation

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