Remote Support Appliance Gives Faster, Easier, More Secure Connection

Summary: NetworkStreaming support appliance offers speed and security to IT help desk personnel

As more people use computers and the number of support incidents increases, tech support representatives are strained to respond to requests for remote support. NetworkStreaming provides faster and easier solutions that reduce time per session.

Unlike many remote support products, which require software installations on the remote computer, NetworkStreaming's SupportDesk^TM runs a small file to establish a connection. Within 10 seconds the support rep is on the customer's computer. This easy and reliable connection often saves 10 - 30 minutes per session. NetworkStreaming also offers a rare security measure - because session traffic is outbound from both the support rep's computer and the remote PC, no firewall configuration or port forwarding is required. After the session, SupportDesk^TM's automatic uninstall leaves no footprint.

The stable connection NetworkStreaming offers also enables remote support reps to reboot a computer without losing connection to the remote PC. "Most remote PC control software that claims a reboot/auto reconnect feature requires someone on the remote computer to log in to reestablish a connection." says Director of IT, Chris Gurley. "The reboot/auto reconnect feature on SupportDesk^TM establishes the connection before the login screen appears. No one needs to be present at the remote desktop."

As the 3rd largest on-demand software company in the market, NetworkStreaming is continuing to develop fast and easy-to-use PC remote control software.

For information on NetworkStreaming's remote desktop support appliance, go to http://www.bomgar.com.

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

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