PC Remote Support Appliance Saves Time and Money at Help Desk

Summary: NetworkStreaming’s remote desktop support appliance simplifies the process of connecting to remote end-users, reducing call times and improving customer satisfaction

According to a recent study done on the company's behalf, Network Streaming's remote support appliance can reduce the total cost of ownership for a PC remote support system by as much as 65%, and save up to ½ hour on each support session.

Users of the appliance found that it remedied two of their biggest time and money wasters - connecting and configuring rather than providing the actual help desk support needed, and difficulty being able to talk an inexperienced computer user through the help session.

Some users found that other remote support software took up to ½ hour to properly configure - adding that time to every support call and wasting several hours every day.

Many other difficulties were also found to be remedied by using NetworkStreaming's remote support appliance. These included being booted off during a session and not being able to easily or quickly reconnect, support techs or customers having to install additional compatible software or change settings to accommodate the support session, not being able to connect to and run multiple simultaneous support sessions, difficulty running training sessions where remote sites are expensive or have limited access, incurring unpredictable overage charges, and coping with problems of host servers going down.

Users also found the appliance to be invaluable for change control security. Since the product can be hosted internally, it is not necessary to include an outside host in the certification process.

Not only did the users find the appliance much easier to use and less expensive than their previous solutions, speed of service to their employees and customers was vastly improved, trip costs were eliminated, and customer satisfaction was 100%.

Users were also pleased with the versatility of the NetworkStreaming appliance and the opportunity to expand their services to their customers. The appliance accommodates help desk functions, software installation and upgrades, updates, patches, and virtually all remote support features.

For information on NetworkStreaming's remote desktop support appliance, go to http://www.bomgar.com.

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

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