The B400 runs Bomgar’s award-wining remote desktop control software, which enables technicians to access remote desktops, servers and smartphones for support, regardless of operating system, location or language. Bomgar’s unique appliance-based delivery model offers IT call centers and support organizations a unified platform to address remote support issues. Enterprises can securely provide support to a dispersed end user base, overcoming the geographic barriers that can be an obstacle to efficient problem resolution.
This was a key capability when CSC deployed Bomgar’s B300 appliances: “In some cases, our clients aren’t sitting behind a desk somewhere. They’re using a satellite link to resolve an issue out in the field – often in a place where IT support is critical to their safety or mission,” said Luc Poirier, Manager of Global Desktop Systems Management Engineering at CSC. “Implementation of Bomgar was straightforward compared to other solutions we’ve used. When you’ve got 5,000-plus support reps in different countries, a unified remote support toolset is extremely powerful.”
With the new B400 appliance, large call centers with thousands of support reps can provide tech support to its customers or remote employees at one time. The B400 also improves support capacity for unattended systems. IT service organizations can deploy Bomgar on up to 6,000 managed remote desktops and initiate secure remote support sessions as needed to gain control of unattended systems for real-time technical troubleshooting. Bomgar works on Windows, Mac and Linux computers and servers. It also provides remote control of BlackBerry and Windows Mobile Smartphones as well as SSH and Telnet-enabled devices.
The Bomgar B400 integrates with LDAP, RADIUS and Kerberos, allowing support organizations to manage user access in a centralized, automated fashion. It produces a detailed support audit trail of activity, including videos of remote support sessions to help large IT call centers simplify administration as well as better meet compliance and security policies.